Technology Service Delivery Manager

12 hours ago

Whangarei, New Zealand North Power NZ Full time

The role
- Reporting to the Manager - Enterprise Technology, this newly created role will oversee the IT service delivery function for Northpower including the management of digital workplace assets and licences. You’ll be responsible for ensuring the ITIL service delivery processes including incident, problem, change, release, and service transition are effective so that digital services are reliable and we consistently achieve service levels targets.
- As the Service Delivery Manager, you also:
- Provide day-to-day supervision of your team and effectively manage the productivity within the department
- Foster strong relationships and provide service delivery governance with vendors and key stakeholders
- Look to optimise digital “run” costs in order to invest more in growth
- Take ownership of major incidents and conduct investigations to minimise future disruption to services
- Schedule, facilitate and lead Change Advisory Board meetings
- Prepare budget recommendations and manage purchases / contracts within budget

**What’s in it for you?**
This is a great opportunity for you to make this role your own We will reward you with benefits like:
- Competitive salary along with flexible working arrangements
- Plenty of training and development opportunities to develop your career
- An in-house wellbeing programme and initiatives including subsidised medical insurance
- A diverse and inclusive workforce with a company that invests heavily in both their staff and community
- A range of corporate discounts and benefits

Northpower prides itself in its people, with a high standard of support, respect and work. We invest heavily in both our staff and community.**About you**
You’ll be happy to roll up your sleeves to provide excellent service delivery to our internal stakeholders and be highly active in managing relationships and identifying opportunities. It will take a special person with a wide range of experience, and some of the skills we’re seeking includes:
- Strong Service Delivery background including familiarity with incident management frameworks such as CIMS
- Leadership experience including performance development
- A strong understanding of ITIL principles and/or COBIT
- Industry certifications in IT service management
- Proven experience managing IT assets, software licences (esp Microsoft)
- Excellent communication skills and strong collaborative skills

**About us**
Northpower is a New Zealand owned electricity and fibre network provider for Whangarei and Kaipara, with more than 60,000 connected customers. We are one of the largest multi-utility contractors in New Zealand, servicing the needs of clients in transmission, distribution, generation and commercial sectors.
- With over 1,300 staff working together across 13 locations to keep the power on and the lights going for our customers, we pride ourselves on our excellence and innovation, providing commercially viable solutions for electrical and telecommunication design, construction, and maintenance requirements..**Get in touch**
This is a very rare opportunity to take ownership for growing the existing capability and be part of our growth journey. Head to our careers website and search for #Req842 to apply

  • Network Delivery Manager

    2 weeks ago

    Whangarei, New Zealand North Power NZ Full time

    **The opportunity** At Northpower, our people are at the heart of our success. As Network Delivery Manager, you will role model success in several technical and people functions: - Your leadership and strategic vision will drive the initiation, planning, execution, and monitoring of Northpower's Electricity Network Capital Works and Operational Maintenance...

  • Delivery Manager

    1 week ago

    Whangarei, New Zealand North Power NZ Full time

    An exciting role has become available in our Northland Contracting business for a Delivery Manager who is experienced with leading a large team. Reporting to the Operations Manager, you’ll be responsible in managing a department to ensure service, cost, quality, and safety objectives are met. - Supported by a skilled and dedicated team with direct reports...

  • Customer Delivery Specialist

    12 hours ago

    Whangarei, New Zealand Firth Industries Full time

    **Nōu te rourou | What's in it for you?** - Staff discounts - PlaceMakers/Mico/Southern Cross and many more - Employee Education Fund - Staff & Dependents - Parental Leave Policy that will make it easier to our employees to become parents while working at Firth **Ko tā mātou mahi | Our Role** Key responsibilities will be to provide excellence in...

  • Technology Team Member

    2 weeks ago

    Whangarei, New Zealand The Warehouse Full time

    Company Description Since 1991, Warehouse Stationery has been innovating in the stationery-retail business and that remains true today. As a brand, we are constantly looking for new ways to deliver better service to our customers - on and off line. We’re looking for people who are passionate about helping Kiwis to live better every day - that means...

  • Group Manager

    12 hours ago

    Whangarei, New Zealand LGJobs Full time

    Working at FNDC is an awesome responsibility and a great place to work. Our employees are critical to our mission, regardless of the role they carry out. Our Values guide how we do our job and keep us passionate about creating great places and supporting our people. **Te wero - The Challenge** We are looking for a Group Manager to lead the delivery of the...

  • Supervisor Traffic Services

    12 hours ago

    Whangarei, New Zealand Downer Group Full time

    Downer New Zealand is a leading provider of integrated services. Our commitment to building long-term relationships and supporting our customers with high-calibre services and solutions; the talents of our people; and consistent excellence in operational delivery sets us apart. We’re searching for an outstanding, organised, customer-focused Traffic...

  • Retail Assistant

    6 days ago

    Whangarei, New Zealand Warehouse Stationery Full time

    Company Description Since 1991, Warehouse Stationery has been innovating in the stationery-retail business and that remains true today. As a brand, we are constantly looking for new ways to deliver better service to our customers - on and off line. **Job Description**: We are looking for a superstar who loves all things Tech to join the passionate team in...

  • Digital Infrastructure Services

    27 minutes ago

    Whangarei Central, New Zealand Northpower Ltd Full time

    We're looking for a Digital Infrastructure Services & Platforms Manager to take charge of Northpower's digital infrastructure and drive the next chapter of our technology evolution.You'll combine your technical expertise, commercial acumen, leadership skills and passion for innovation to deliver secure, scalable, and future-ready platforms and services.About...

  • Delivery Driver/store Person

    5 days ago

    Whangarei, New Zealand DuluxGroup Full time

    Full training and ongoing support provided - Develop your career with a market leader in paint - Competitive Salary + Bonus + Health Insurance **About the role** We are currently seeking an enthusiastic Delivery Driver to join our Whangarei Dulux Trade Centre. This is a permanent full-time position, working 40 hours per week, Monday-Friday. As our...

  • Online Delivery Driver

    2 weeks ago

    Whangarei, New Zealand Foodstuffs North Island Full time

    At New World Regent, we are trying to provide excellent service to make life easier for the customer. And now, we are looking to fill an Online-shopping Delivery Assistant vacancy and an Online Shopper. **The Roles**: - Ensure deliveries/orders are checked against the Manifest to ensure correct quantity and quality of goods. - Load and unload...