Training Lead

2 weeks ago

Auckland City, New Zealand TOWER Insurance Full time

Training Lead

At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a uniquely Kiwi and Pacific insurer operating for almost 150 years, with roots all the way back to Dunedin, we embrace and encourage our people to bring their whole selves to work.

We celebrate all ages, genders, sexual orientations, races, religions, and anything else that helps to make our people special. We are proud holders of the Rainbow Tick which is an important symbol for us.

We are looking for a **Training Lead** to join our vibrant and innovative training team. Reporting to the Training and Development Manager, you will be responsible for leading and inspiring a team of training specialists to developing and delivering best in class training.

What will you be doing?
- Creating a high-performing team through empowered leadership, trust, development and collaboration
- Manage the integration and execution of initiatives ensuring that learning solutions are 'fit for purpose' and focus on delivering outstanding customer experiences.
- Actively review and report on key themes and learnings uncovered through Voice of Customer with a view of continuously improving the customer experience
- Be responsible for integration of learning solution to enable campaigns, promotions, and business initiatives
- Create and review training content aligned with training plans and curriculums for differing modalities e.g., face to face, quick reference guides etc all with high quality outcomes
- Maintain internal train the trainer programme to ensure succession of Training specialist roles

What skills and knowledge you bring to the role?
- 2-3 years experience working in a learning and development role with experience in competency frameworks, general staff induction, vendor management as well as technical and compliance learning
- Experience in frontline business units within an insurance or financial services is preferable
- Strong leadership capability with a track record of engaging and inspiring teams
- Project Management or agile delivery methods as applied to learning design and delivery
- Proven ability to work with mínimal supervision on complex learning projects
- Strong background in learning needs analysis, solution design and development, implementation, embedding and evaluation to realise business impact and outcomes
- Exceptional stakeholder management and relationship building skills

**What else we bring to the table**
- A paid day off on your birthday, as well as two extra annual leave days every year and the option to buy an additional eight days of leave. So up to six weeks off
- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing before you get sick
- Flexible workplace opportunities at our beautiful new Fanshawe St office
- Discounts on Tower insurance products of up to 50%
- Free Life Insurance of up to four times your annual base salary
- Paid parental leave top up for 12 weeks
- Retail deals and discounts

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