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Operations Lead

3 weeks ago

Auckland City, New Zealand COUNTDOWN NZ SUPPORT Full time

Lead, coach and mentor - Help shape the way Kiwi’s shop for their everyday needs
- Brand new convenience offering - key role in the successful launch of Metro60
- Flexible work conditions, attractive salary, staff discounts and team benefits

**Ready to make an impact?
As part of a newly formed Business Accelerator within the Woolworths Group, we are currently building a new customer proposition focused on digital convenience - Metro 60. Currently in startup mode, we are working hard to shape the proposition and build a team to execute on it. With the full backing of the Woolworths retail network and resources, this venture is set to change the way Kiwis shop for their everyday needs.

We are a small team with big ambitions. We are building a culture of people who know how to be themselves, have fun and love what they do.

**About the Role | Mō te Tūranga
We have an exciting opportunity available for an Operations Lead to join the team. Reporting to the New Ventures Manager - Digital you will be responsible for the successful implementation of Metro60 in NZ including the training for our store teams across the Countdown store network.You will help to deliver continuous improvement to ensure that every customer experience is a positive one.

Key responsibilities will see you:

- Onboarding new stores and supporting them with training and ongoing development
- Travelling across New Zealand as required
- Managing ongoing relationships with Store Managers and online teams to ensure store teams are aligned with operational standards as well as the vision and strategy
- Actively seeking store feedback to ensure all in-store tech is fit for purpose and continues to innovate
- Collaborating with the key stakeholders, including CoundownX, NZ Operations and Metro60 Australia

**About You | Mōu
To succeed in this role you will need to be a strong communicator with the ability to influence, have a passion for coaching and training teams ensuring their success and be able to work well under pressure.

If you’re the sort of individual who strives to always do the right thing for customers, team, our communities, and our business then we ought to connect.

To be successful in this position, you will ideally:

- Have experience working in a fast-paced and complex environment (i.e. Supermarkets, FMCG, Retail)
- Have proven experience as a Store Manager, Implementation Manager, Online Manager or Trainer
- Have experience managing and communicating with stakeholders from a range of levels and backgrounds
- Have exposure to grocery, drinks or the convenience store industries
- Have an understanding of online/ecommerce
- Have coaching, training and leadership experience
- Have process development and implementation skills.
- Experience within the Countdown network would be advantageous for this role

**Working with Woolworths NZ | Me mahi tahi tatou ki Woolworths NZ
Our purpose is to make Kiwis' lives a little better every day.

We’re friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you’ll be working with a business that touches the lives of three million New Zealanders a week. We offer a diverse range of career opportunities across our ecosystem.

Countdown

Cartology, Vineonline & CountdownX

Primary Connect

Wholesale Distributors Limited (Super Value & Fresh Choice)

We are proud to be a Work 180 endorsed employer for all women, view the great work we do here.

**Come as you are | Nau mai, whakatau mai
We’re an equal opportunity employer and are committed to the principle of equal opportunity for all.

**If you’re smart and good at what you do, let’s work together | Me mahi tahi tatou**

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