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Customer Service Representative

2 weeks ago

Christchurch, New Zealand DuluxGroup Full time

Work completely remote and join a high-performing team
- Deliver successful outcomes whilst driving new opportunities
- A fundamental role for assisting business growth in an industry leader

**The Opportunity**:
Support our DuluxGroup brands by providing excellent customer service in this exciting opportunity to join our Lower Hutt team as a Customer Service Representative remotely but still have a great team culture.

In this Customer Service Centre/Data Entry role, you will be responding to inbound calls from retail, trade and commercial customers. You will be also responsible for:

- Processing and following up customer orders and claims
- Return outbound calls to customers
- Data entry
- Responding to general customer inquiries
- Making outbound calls to provide updates and resolutions to queries
**What you will bring and develop**:
This is a customer-focused/data entry role that needs someone who has an excellent phone manner and is a clear and professional communicator. You will have sound analytical skills with ability to work with complex data. As a great team player, you will be hardworking and flexible and will be confident to work in a fast-paced environment. Other key skills and experience include:

- Customer service experience
- Data entry or administration exposure
- Confidence with computers
- Strong attention to detail

In joining our friendly customer service team, you will be part of a group who are passionate and proud of what they do, enabling you to drive your career forward.**Our Place**:
The DuluxGroup portfolio has some of Australia and New Zealand’s most recognised and trusted brands. They include household names such as Dulux, Selleys, Yates, Cabot’s, and British Paints. Across the ANZ region, we operate 21 main manufacturing sites, 21 distribution centres and more than 120 company-owned trade outlets allowing our people to enjoy diverse career opportunities.

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