Customer Onboarding Specialist

1 week ago

Christchurch, New Zealand ASB Group Full time

**Kia ora, Talofa lava, Kia Orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka and Namaste** At ASB, we're all about doing what we can to help our customers get "One Step Ahead" by giving them the tools they need to manage their lives and plans for their families and future. ASB is seeking a dedicated Onboarding Specialist to join our team on a 12-month fixed-term basis. In this role, you will play a crucial part in ensuring a seamless and efficient onboarding experience for our new enterprise accounts. You will work closely with both internal and external customers, providing exceptional service while adhering to regulatory requirements and internal policies. **Mo te tūranga | About the role**: Our Onboarding Specialists are focused on leading the onboarding process for our more complex, enterprise customers. We are here to make on-boarding as seamless as possible This role provides the opportunity to support our frontline teams as well as our customers, by performing the end-to-end account opening while fulfilling our AML/CFT regulatory requirements. Your key responsibilities will include: - Build and maintain constructive and effective relationships with internal and external stakeholders. - Analyse and verify customer data to support the opening of new enterprise accounts in compliance with ASB Bank's onboarding process and regulatory requirements. - Manage customer information confidentially, in line with privacy legislation and internal policies. - Deliver superior customer service, ensuring ASB Bank's reputation is consistently enhanced. - Utilise strong communication skills (both verbal and written) to interact with various stakeholders. - Demonstrate knowledge of ASB's AML/CFT, FATCA, CRS, and KYC obligations and standards. **Ngā mea kia whai angitū ahau? | What do I need to be successful?** - Proven experience in a similar role or relevant experience in a banking environment. - Strong communication skills and ability to deliver exceptional customer service. - Knowledge of ASB's compliance obligations and relevant standards. - Exceptional organisational and multitasking abilities. If you have a working knowledge of AML processes and requirements this would be advantageous but not required. If you have had exposure to company and trusts structures, this will transfer nicely. What will really set you apart are your strong communication skills, ability to multitask, attention to detail, and a passion for delivering great customer outcomes. We have plenty of opportunity for growth and development in a passionate team **Te mahi ki ASB | Working for ASB** ASB is grounded in our values (caring, integrity, passion, courage and united). They guide our day-to-day interactions with our team, customers and community. They are what makes ASB - ASB. We offer a flexible and supportive work environment as well as an open and inclusive culture; a place where we welcome and value your individuality, ideas and goals. If you are wanting to grow your banking career and have a passion for excellence in customer service, we would love to hear from you. **Me pēhea te tono | How to apply?** If this role sounds like it might be the one for you then please click "apply"we'd love to hear from you **Job details**: - Reference #- SSC158546- Posted on- 06 Nov 2024- Location(s)- Christchurch- Expertise- AML, Compliance, Customer Experience, Operations- Work type(s)- Full Time- no document Application closes on 12 Nov 2024 17:00

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