Customer Success Specialist

Chameleon Creator is a software design tool that empowers anyone to easily create beautiful and engaging e-learning content. We make it easy for anyone, whether beginners or experts in learning design, to create professional-looking content.

The majority of our users come from inbound interest and referrals, which we take as a good sign We are fortunate to support some amazing customers across the world such as Canva, ANZ, Girl Guides, Tracksuit, Sharesies, AFL, Chorus, Ministry of Health etc; who all care deeply about providing great learning experiences for their employees and communities. Everybody benefits from learning, and we are passionate about providing a platform that enables growth and change

Our small but mighty team care deeply about building a user-centric product, guided by design-first thinking. Currently we have 14 people across New Zealand and Australia, and we are looking someone to join our Customer Success team.

Location: Christchurch (Hybrid)

As the Customer Success Specialist, you will have a lot of influence and impact to empower 'Learner Success'. Our customers use Chameleon to create engaging learning experiences for their staff and communities, and from Day 1 in their journey you will be there to help them through:

• Onboarding teams onto the product - we have existing playbooks you can lean on, ensuring a smooth setup and early product adoption
• Activation across key stakeholders - using HubSpot's CS workspace to manage communications, monitor usage data, and track customer health
• Growing usage through being a trusted advisor when customers are stuck or looking for ideas
• Helping to trouble-shoot problems, along with our Support and Product team
• Retaining customers through their renewal - monitor and proactively facilitate positive business outcomes to ensure they're getting value from Chameleon

We are always learning from our customers, and you will be a key part of helping us champion the Voice of our Customers internally. Your insights will help us to build better product, create more helpful content, sell to more relevant users, and keep our customers happy.

About you:

• tech savvy and curious to learn
• problem-solver and resourceful, with some experience in customer support
• empathetic with customers and a confident communicator in leading trainings or demo sessions
• resilient in the face of challenges (AKA 'growth mindset')
• a natural advocate, for your customers, learning & development, and for Chameleon
• proactive with new ideas and improvements for the customer journey
• someone who is easy to work with (you will be closely collaborating with many teams internally and externally)

The ideal candidate is passionate about learning and using modern software, and has some experience working with the L&D or HR industry. We are looking for candidates with at least 2 years working experience in a customer-facing role (sales, customer support, account management etc), preferably in a SaaS or software product company.

Take a look through our company values in a Chameleon module:

Metrics we care about for this role:

• Product adoption, license retention, customer satisfaction and advocacy. This is not a solo effort, you will be working closely with a Senior CSM, and Marketing, Sales, and Product colleagues

Our tech stack:

• Hubspot, Zendesk, Loom, Figma, Canva, Notion, and of course, Chameleon.

If you join our team, you will be supported by a very collaborative and creative working culture. This is a place you will be stretched to do your best work, amongst similarly-minded colleagues who welcome your ideas and personality. We pride ourselves on being an inclusive work environment that ships epic product regularly.

We are building the best CS function in the learning industry, you can see our customer reviews here:

What comes with the job:

• Competitive salary and performance-based bonuses.
• Health insurance and well-being support via Clearhead
• Birthday leave
• Professional development opportunities and annual training budget

Application process:

• please send through a short intro about yourself, and why you would like to work at Chameleon to
• include your LinkedIn profile, and where you heard about this job vacancy
• optional: your CV if you think it helps (max 2 pages).

This role is only open to applicants who are eligible to work in New Zealand, without need for employment or visa sponsorship.

Applications due 12 Dec 2025. If we believe you could be a suitable fit, we will reply with next steps within a week. Due to our limited bandwidth, we may not be able to reply to all applicants who are not successful.