Referral Administrator

2 days ago

Auckland City, New Zealand Health New Zealand - Te Whatu Ora Waitematā Full time

**Referral Administrator - Women’s Health Service**:

- **Permanent, part time role (0.3fte 24 hours per fortnight)**:

- **North Shore Hospital**

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

**About the Role**

The Women’s Health Service at Health New Zealand Te Whatu Ora Waitematā are seeking a highly motivated administrator to join our friendly and supportive Booking Team at North Shore Hospital. This requires someone who has had previous experience working in a bookings team within a health care environment. The purpose of this role is to co-ordinate and facilitate the patients journey for services offered at North Shore, Elective Surgery Centre & Waitakere Hospitals. This includes planning and scheduling appropriate clinic appointments and patient’s surgery events efficiently and effectively for your group of doctors, to ensure optimal utilisation of the service provided to the public within the Waitemata District.
- This role is covered by the PSA National Health Administration Workers Collective Agreement and is mapped to role profile 3C._

**About Us**

Health New Zealand Waitematā provides health services to approximately 650,000 residents of the North Shore, Waitakere, and Rodney areas. It has the largest population of any district health area.

For more information on living and working in Waitematā District, click here.

**About you**

As the first point of contact for our patients, it is essential that you have a good command of the English language (both written and verbal) and promote a professional image whilst providing excellent customer service. This is a great opportunity for someone who enjoys variety and is willing to go the extra mile. If you enjoy a challenge and are a fast learner, this could be the role for you.
- Previous experience working as a booking clerk within a DHB environment
- Knowledge of hospital information systems
- Outstanding administration and telephonic skills - call centre and health experience would be welcomed
- Accurate computer and data entry skill; good attention to detail
- Self-motivated
- Strong customer focus
- Process and procedure orientated
- Flexibility and willingness to work with changing priorities are essential
- Great interpersonal skills

**Working at Health New Zealand**

**How to Apply**

**Job reference: WDHB18412

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