IT Support Specialist
2 days ago
Are you passionate about technology and ready to support businesses with a wide range of ICT solutions?
Our company delivers tailored IT services including day-to-day technical support, server and database management, cloud integration, digital marketing, and social media solutions. We also lead the development of in-house systems such as booking engines and loyalty rewards programmes to support small businesses across New Zealand.
We are seeking a dedicated and technically skilled IT Support Specialist to join our growing team in Auckland. This is a full-time role with a guaranteed minimum of 30 hours per week. This is a full-time role with an hourly rate of $24.00 with a maximum rate of up to $25.00 depending on experience and performance. You will have the opportunity to work across a diverse range of IT systems, provide direct client support, and contribute to the development and implementation of in-house digital projects.
Key Responsibilities:
- Be the first point of contact for IT support (phone, remote, and on-site)
- Troubleshoot hardware, software, and network issues across Windows/macOS/iOS/Android
- Administer and maintain ERP systems, websites, and customer platforms
- Manage cloud services (Microsoft Office 365, Google Workspace, Azure)
- Perform database maintenance, audits, and compliance checks
- Support in-house projects: software/web development and digital product launches
- Create and manage user accounts and access controls
- Maintain the business’s social media presence and performance analytics
- Provide occasional training and gather new customer requirements
What We’re Looking For:
- Master Degree in Computer or ITE
- 10 years of experience in IT support or related roles
- Proficiency in hardware/software troubleshooting, cloud platforms, and database systems
- Strong communication skills and customer-focused attitude
- Ability to manage multiple tasks independently and proactively
- Understanding of social media and digital marketing tools is a plus
To apply, please submit your CV and a brief cover letter.
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