D365 Support Analyst

24 hours ago

Wellington City, New Zealand New Zealand Government Full time

**Kaitātari Taumahi D365**: D365 Support Analyst
Te Amorangi Mātauranga Matua, the TEC - is a small Crown agency with a big job to do - ensuring New Zealanders have the skills and the knowledge they need to build a great life, and ensure New Zealand thrives. We invest over $3 billion annually across the tertiary education and careers systems.
If you're looking for your “why”, then come and join us at TEC. We truly believe in the transformational benefits of education and vocational training and as a result we invest $3 billion a year in tertiary education and training and seek to lift the aspirations and skill bases of all New Zealanders from ages 7 to 74.
It's an exciting time in the careers and education sector with large scale and meaningful change taking place.
Secondments from the public sector are welcome.
The TEC's Information Directorate delivers a wide-ranging capital programme of work and needs an experienced D365 Support Analyst.

**He angitūtanga**: About the Role
Reporting to Manager Applications & Digital Development, this role is responsible for managing and supporting the customer relationship management production system.
- Helping the business to maintain D365 and implement any configuration requirements.Translating business requirements into system specific requirements for changes to production systems
- Taking responsibility for supporting those processes and systems once they have been successfully implemented.
- support the continuous improvement of the system to achieve the desired business outcomes.
- Promote and identify areas of ongoing continuous improvement.

**He kōrero mōu: What we are looking for**:
This role builds and maintains a strong link between the business of TEC and the required outcomes, through a sound understanding and capability of processes, data and technology. You will bring the following:

- A flexible and approachable nature and positive attitude to work
- Ability to work independently and without supervision
- Strong technical knowledge of Dynamics 365 Customer Engagement, including development of Plugin Assemblies, Web Resources and Dataverse Customisations
- The ability to configure Dynamics 365 CE to an intermediate to expert level including - form customisations, workflow, Power Automate, Power Apps.
- Proven experience in customer relationship systems (both Dynamics 365 and integrated phone solution)
- Strong analytical and problem solving skills.
- Strong communications skills with the ability to communicate well with a wide range of people

TEC is committed to supporting and developing your existing skills to become fully competent in this role.

**Ngā āhuatanga kei a mātou**: What's in it for you
- Three additional (TEC Days) leave days
- A range of benefits including flexible working options, a wellness programme and the ability to purchase extra leave.
- A motivated and supportive manager, keen to make the most of your skill set
- Reduced premiums through our Health Insurance Group Scheme
- A focus on Career development and internal opportunities

The salary range for this position starts from $84,907 up to $99,890 + depending on demonstrable skills and experience.

**Me pēhea te tuku tono**: How to Apply
Applicants must have the ability to obtain and maintain the legal right to work in New Zealand.
Prior to the Tertiary Education Commission confirming any offer of employment, pre-employment checks will be undertaken including criminal conviction history and reference checking as a minimum.

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