D365 Finance Senior Support Consultant

HSO is looking for a skilled D365 Finance Senior Support Consultant to join our growing team. As a pivotal member of HSO, you will leverage your extensive knowledge of Dynamics 365 Finance to provide unparalleled support and guidance to our clients. You will play a crucial role in ensuring high service quality for our customers, while also mentoring junior consultants and contributing to continuous improvement initiatives.

**Key Responsibilities**:

- As a key member of the Customer Success team, you will be responsible for resolving incidents, addressing problems, and delivering exceptional support within the Microsoft D365 ERP ecosystem. You will also play a pivotal role in business process design, implementation, and customer management to ensure seamless adoption and satisfaction.
- Act as a liaison between customers, HSO ANZ resources, and business partners to ensure high-quality, timely, and effective resolution of customer issues. Your ability to communicate clearly and manage relationships will be critical to maintaining customer trust and satisfaction.
- Undertake product customisation and configuration to align with specific business requirements, ensuring the D365 solution is tailored to meet the unique needs of each client.
- Conduct end-to-end testing of product scenarios in line with established standards, identifying and resolving conflicts with the support of the technical team to ensure a robust and reliable solution.
- Partner with the Technical and Delivery teams across the organisation to ensure consistent, positive client interactions and seamless solution delivery. Your ability to work collaboratively will be key to driving successful outcomes.
- Adopt a consultative mindset, actively listening to client requirements and delivering tailored solutions that address their unique challenges and goals. Your ability to understand and anticipate client needs will set you apart.

At HSO, we pride ourselves on our inclusive and collaborative culture, making it an ideal place for those seeking to excel in the Microsoft Dynamics channel.

**Requirements**:

- Extensive experience with D365 Finance and previous Dynamics AX versions.
- Relevant certifications in Microsoft Dynamics 365 Finance
- Strong understanding of standard accounting processes and reporting principles and standards
- Experience in gathering functional requirements and producing functional designs.
- Experience managing OneVersion updates, including logging and resolving tickets with Microsoft Support to ensure smooth system operations.
- A demonstrated ability to work both independently and collaboratively within a team environment, fostering a culture of shared success.
- A high level of enthusiasm, a strong work ethic, and self-motivation to drive results. You have a keen eye for identifying improvements and implementing innovative solutions that enhance team collaboration, efficiency, and ultimately deliver a world-class customer experience.
- Strong interpersonal and communication skills, with the ability to build effective relationships across a diverse range of stakeholders. Your ability to connect with others and work harmoniously within a diverse community will be key to your success.

**Benefits**

**Why Join Us?**

HSO is a leading Microsoft Partner specialising in Dynamics365. In addition to offering customers Microsoft's premier ERP solution, you will be able to draw on HSO's wide range of unique, industry specific solutions. These ISV's will enable you to develop the best strategy for a customer's digital transformation.

You will be able to leverage more than 2000 like-minded professionals within the wider HSO group.

HSO's proven Project Methodology Excellerate ensures projects are executed in a predictable manner, delivering high-quality results in a most efficient way.

On joining HSO you will receive excellent remuneration and employee benefits. You will have access HSO Academy, our online and in person learning tool which you can leverage to ensure you shape your own career path.