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House Quality Assurance Assessor

2 weeks ago

Auckland City, New Zealand TOWER Insurance Full time

**Are you a construction professional with a keen eye for detail and ready for a change in pace?**:

- ** Full-time permanent position**:

- ** Desktop-based role to provide you with the work/life balance you want.**

**Why you'll love working with Tower**

At Tower, we live and breathe our values - they are at the heart of every interaction. Our people come first, we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in, and with. We celebrate all ages, genders, sexual orientations, races, religions, and everything that helps to make our culture special. We are proud holders of the Rainbow and DV Free Ticks which are important to us.

**What will you be doing?**

Brining your experience as a highly skilled construction worker / builder, we are excited to offer you the opportunity to become a House Quality Assurance Assessor in the dynamic world of insurance. This role is not just about assessing; it's about ensuring the gold standard in insurance services while enjoying a newfound level of professional growth.

On an average day, you will be expected to review 6-7 house-related claims, you will be using your skills and experience to determine findings, make recommendations, and provide reports to our wider Claims teams. You will also be laying the foundations for our assessing auditing process where you will be responsible for auditing internal assessors, external assessors, and our external repair partners.

Join us at Tower and embark on a journey where your expertise transforms not just assessments, but the entire insurance experience. As you shape the future of our insurance services, you will enjoy the flexibility of a Monday - Friday schedule, affording you precious time to savor life's moments with your family. This isn't just a job; it's a rewarding career move that puts you at the forefront of excellence in insurance.

What you'll need
- A huge focus on improving assessment processes.
- Understanding of industry standards.
- Ability to produce quality work.

To be successful in this role, you will also be able to demonstrate the following:

- A building trade or associated qualification is necessary.
- Broad knowledge of assessing or quoting and cost control.
- Demonstrated knowledge of house building or repair procedures and standards
- Sound understanding of relevant regulations and compliance requirements.

**What we'll bring to the table**

In addition to a competitive salary, we offer a range of benefits to celebrate and look after our Tower employees.

**Highlights include**:

- Our people come first as we offer 16 weeks of paid leave for the primary carer and four weeks of paid leave partner's leave.
- A paid day off on your birthday, as well as two extra annual leave days every year and the option to buy an additional eight days of leave. So up to six weeks off
- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing.
- Career growth - we promote internal capability; we also have programmes that recognise star performers.
- Flexible workplace opportunities at our beautiful new Fanshawe St office packed with modern technologies, stand-up desks, open space, and coffee machines in two large modern kitchens with cafe-inspired dining areas.
- Discounts on Tower insurance products of up to 50%
- Free Life Insurance of up to four times your annual base salary
- Retail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club, Warehouse Stationery and more
- Annual Performance Review conversations where you get to showcase your progression.