Teaching Technology Specialist

Can you enhance teaching and learning experiences?
- Do you have excellent organisational skills with the ability to prioritize multiple competing tasks?
- Are you a driven and customer-centric professional with a passion for technology and education?

Mō Te Herenga Waka - About Our University
Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city university.
Kōrero mō te tūranga - About the role
Te Herenga Waka - Victoria University of Wellington is currently recruiting a Teaching Technology Specialist on a permanent, full-time basis. This pivotal role is at the forefront of supporting our educational environments, driving the management, development, and maintenance of innovative educational technologies. As a Teaching Technology Specialist, you will play a key part in ensuring our University remains a leader in providing an inspiring and technologically advanced educational experience.
**Key responsibilities**:

- Deliver timely and appropriate solutions to AV and IT-related requests, faults, incidents, and problems in accordance with ITS standards, policies, and procedures
- Maintain audiovisual systems and all other educational technologies in teaching, learning, meeting, and collaboration spaces
- Set up, deliver, and collect AV-IT hardware to support teaching or business outcomes
- Provide specialist technical support in videoconference and multimedia services
- Assist with media production to support teaching and learning experiences
- Preventative monitoring, maintenance, and repair of AV-IT hardware and software
- Maintain accurate records in relevant service management tools
- Provide training and support to staff in the use of audiovisual recording and production technologies

Ō pūmanawa - About you
Are you a driven, customer-centric professional with a passion for technology and education? If so, we want you to be a part of our dynamic team at Te Herenga Waka - Victoria University of Wellington.
**You will**:

- play a vital role in revolutionising our educational environment, ensuring that our learning, teaching, research, and social spaces are equipped with cutting-edge
- have excellent interpersonal skills which shine as you influence and collaborate with a diverse range of stakeholders
- have attention to detail and the ability to manage conflict with grace
- thrive in a fast-paced, challenging environment and find it immensely rewarding to see the direct impact of your work on students and staff alike
- be a self-motivated, highly organized individual who excels both independently and as part of a high-performing team
- be able to remain calm under pressure, coupled with effective time management and forward planning skills
- ensure you consistently deliver outstanding service

**Key requirements**:

- Knowledge and experience in the AV industry
- Understanding of the design and operation of complex AV-IT systems in a presentation room environment
- Excellent organisational skills with the ability to prioritize multiple competing tasks
- Proven experience in customer support roles within the AV-IT industry
- Ability to communicate technical issues to non-technical people.
- Strong analytical and problem-solving skills
- Knowledge of Windows and Mac systems and how they interface with audio-visual systems
- A relevant tertiary qualification or three years' experience in a related support role
- A full, clean driver's licence

Ētahi kōrero hai āwhina i a koe - Why you should join our team
Our team is responsive, innovative, collaborative, and dedicated to enhancing the educational experience through technology. We offer you flexible working arrangements and learning & development programs. This is a fantastic opportunity for someone who wants to merge their love for technology and their passion for education. If you are ready to make a real difference, we would love to hear from you.
Role Description
**Close Date for Vacancy**: 06 September 2024. We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications from recruitment agencies are not accepted.
Important - Application Steps and information
Reference 1798.