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Business Partner Liaison
2 weeks ago
**Albany Based**
**Ready for a meaningful career?** Join **HealthCare New Zealand**, our nation's largest home and community support provider. You'll be **making a real difference** in the lives of New Zealanders by **coordinating essential support**, empowering them to **live independently** in their own homes.
**Why Us | He aha ai mātou?**
Join a rewarding industry where you are contributing to enhancing the lives of others
- Mentorship programme
- Online learning platform
- Career development opportunities
- Company laptop provided
- Discounted health insurance
- Partnership discounts
**Who we are | Ko wai mātou**
HealthCare NZ, brings vital services directly to people's homes and communities. Our dedicated team of skilled professionals ensures that individuals in need, receive high-quality care, promoting independence and safety. Join us in making a positive impact on people's lives
**About the role | He kōrero whakamārama mō tēnei tūranga**
Step into a pivotal role where partnership meets performance. As our Business Partner Facilitator, you'll be the key connector between HealthCare NZ and third-party providers—ensuring seamless, high-quality in-home care delivery through strategic partnerships**.** This is a **Permanent Full Time** role working Monday to Friday**830am - 5:00pm based in **Tāmaki Makaurau Albany**
**Responsibilities include**:
- Be the frontline of outstanding service—providing fast, transparent, and professional support to clients, partners, and internal teams through top-tier communication and tech-savvy coordination.
- Orchestrate subcontracting arrangements with precision—ensuring third-party providers, and clients are aligned, informed, and satisfied every step of the way.
- Collaborate with Clinical Coordinators and Partners to match care needs with availability—ensuring every assignment is accurate, timely, and client-focused.
- Keep records sharp, reporting on performance, investigating incidents, and ensuring every action aligns with HealthCare NZ's standards
**What you will bring | Ngā tohungatanga mō tēnei tūranga**
- Empathy and a genuine interest in helping others.
- Decision-making Skills - able to accurately assess customers' needs and decide on appropriate action in a timely and professional manner.
- Passion about the Healthcare sector.
- Able to manage elevated enquiries or moderate/low level escalated enquiries and see the enquiry through to resolution.
- Confidence in using technology/computer literacy
- Exceptional communication and rapport building skills over the phone
- A positive, adaptable, and resilient attitude - must work well under pressure in a fast-paced, ever-evolving environment
HealthCare NZ is part of the New Zealand Health Group. We're the largest community health, disability, and wellbeing group supporting over 30,000 New Zealanders to get on with making the most of life in their own homes, communities, and workplaces.
**Applications close | Te katinga o tēnei whai tūranga: 20th August 2025.**
**Applicants for this position must be a NZ Resident/Citizen or have a valid NZ work permit.**
- Reference #
- 35224
- Posted on
- 06 Aug 2025
- Closes on
- 20 Aug 2025 21:00
- Location(s)
- Auckland branch area, Albany office
- Expertise
- Administration
- Job level(s)
- 1 - 3 years of experience, 3 - 5 years of experience, 5 - 7 years of experience
- Work type(s)
- Permanent full-time
