Voice Support Engineer

1 week ago


Albany, New Zealand Robert Half Full time

The Company

Join a successful privately owned business with a significant global operation. The business is partnering with a key essential service to implement and support VoIP and Network solutions. Based in Albany, this company has a tight knit feel, where people develop their careers within. The culture is a down to earth kiwi business.

The Role

You will be reporting to the Service Delivery Team Lead, providing first line assistance for general troubleshooting and support tickets raised by customers. Your key responsibilities will include:

- Assist in configuring and managing the telecoms and networking infrastructure (VoIP Softswitch and SBC, routers, switches, firewalls), following the best practices of Secure Engineering Principles, whilst developing and improving upon the Hardware Onboarding Procedures
- Provide in-depth diagnosis for customer faults by using known troubleshooting techniques and processes to provide fast resolution that consistently meet SLA
- Respond to alarms and work with the monitoring system to manage and improve alerting
- Working with telephony & 3rd party vendors to debug/resolve faults
- Provision, configure and test new services for customer solutions, whilst following the services onboarding procedures to ensure a secure and highly available solution from day one
- Analyse, document, review and implement change requests within the network and for customer interconnects, following the strict steps as defined in the Change Management Process

Your Profile
- A calm outlook on problems, being able to see everyone's view on a solution
- Great communication skills to deliver solutions and propose new ideas to the business
- Experience with VoIP and/or SIP
- Available to work on weekends

Please send your resume in Microsoft Word format or for further information, contact **Ben Greenhaf **or** Stanley Onacha** in our Auckland office on 09-915-6700.

Job Reference No: 06900-0012188627



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