Senior Business Analyst

Mō Mātou | About us

At ASB, we believe progress is more than just financial — it's about helping New Zealanders, communities, and our environment thrive together. We're a purpose-led organisation with a proud history and a clear vision: to support Kiwis in getting one step ahead. Our work is guided by strong values — caring, integrity, courage, passion, and unity — and brought to life by a diverse team of people who genuinely care about making a difference.

As one of Aotearoa's most trusted banking partners, we combine the stability and scale of a large organisation with a culture that ensures you're recognised as an individual. Your ideas, your growth, and your contribution matter here — and you'll be supported to do meaningful work that has a real impact, every day.

Mō te Tūranga | About the role

The Customer Tribe work across ASB Bank to drive automation for a variety of initiatives through specialist software like Pega. The Tribe is a mix of collaborative experts who simply love enabling automation, making life easy for ASBers and our Customers.

As a Senior Business Analyst, you'll primarily focus on Business Analysis and can work alongside the CXO/Product Owner as liaison between business units and the Squad as a whole.

Participate in and lead the analysis, design, development, testing, implementation, support, maintenance, and enhancement of software applications according to the established processes that align with ASB Technology policy and guidelines, the priorities of business needs and to ensure continuity of service and support.

Develop and maintain effective relationships with other members of the wider ASB Technology community and provide support to other team members to assist in the achievement of team goals.

Ō pūkenga | About you

• You'll have great knowledge and experience in automation engineering, can articulate trade-offs between technologies and influence and challenge the SDLC.
• Your positivity, all-around nice-person-ness, and excellent communication skills enable you to share your knowledge with others and actively participate in building capability wherever you go.
• As a starter for success, we'd love some of the following skills and experience:
• A background in Business or Systems Analysis.
• The ability to interpreting business requirements into actionable, detailed user stories.
• The ability to work alongside the CXO/Product Owner as liaison between business units and the Squad as a whole.
• Ensure costs and benefits are identified, tracked, measured and reported
• Leading discovery, reviewing and challenging current processes through to successful implementation and refinement
• Provide status reports on projects, escalating risks and issues
• Knowledge of a variety of computer programming languages and process automation technologies (e.g. Blue Prism, UI Path, Automation Anywhere, Pega, Abbyy, SmartIQ).
• Delivery Lifecycle knowledge
• Confident with data and SQL server.
• Confidence to apply and communicate industry best practices
• Certified or Experience in Agile methods
• Tertiary qualifications in Computer Science preferred
• Analysis, design, development, and application deployment
• Keen learner, growth mindset and great customer service skills
• Your exceptional communication skills will enable you to participate in design sessions, business meetings and tailor your communication style to business and technical audiences.

Te mahi ki ASB | Working for ASB

ASB's sense of who we are and what we stand for is grounded in our values. They guide our business in our day-to-day interactions with our team, customers and community. They are what makes ASB - ASB.

Along with our interactions, values guide our actions and conduct, making ASB a safe and inclusive environment for both our people and our customers. They show that we care, are passionate and courageous, and that we act with integrity. Most importantly they unite us - because they are ASB.

• We offer a flexible and supportive work environment and offer an open and inclusive culture; a place where we welcome and value your individuality, ideas and goals.
• Career Growth: Access to learning and development through training sessions, courses, and internal opportunities.
• Inclusive Culture: Join values-led teams that celebrate diversity and support employee-led communities.
• Health & Wellbeing: Southern Cross Wellbeing One health insurance, lifestyle and volunteering leave, and mental wellbeing support.
• Meaningful Benefits: Enjoy discounted banking, insurance, and a generous parental leave top-up.
• Impactful Work: Be part of a purpose-led organisation that makes a difference for New Zealanders.

If this opportunity sounds like it's a good fit for you, submit your application today