Front Office Manager

2 weeks ago

Auckland City, New Zealand PULLMAN Full time

Company Description

Join the excitement of Auckland's newest 5-star pre-opening team for Accor's** Pullman Auckland Airport**. Pullman will deliver a memorable New Zealand experience inspired by the spirit of discovery, past, present and future. Guests will encounter environments that reflect our unique culture and landscape here in Aotearoa.

Our stunning new Airport Hotel, is right on the doorstep of Auckland International Airport. With 311 generously appointed guestrooms, the Pullman offers an unparalleled Airport Hotel experience that is authentically New Zealand, and luxurious.

From the informal lobby hub, to the roof level bar and dining experience with sweeping views from the Manukau Harbour to Auckland City, the space entices an opportunity to linger and soak in the sunset.

**Job Description**:
The Front Office team are the first smile our guests encounter. In this role you will:

- Lead the Front Office team with leadership, care and confidence during the pre-opening & post-opening phase of the Hotel.
- Empowering, building and developing a high service-focused team to create memorable guests experiences.
- Management of the day to day operations of the Concierge & Front Office teams.
- Drive a whole hotel approach of recognition, reward, and recruitment for our loyalty program
- Focusing on team development to ensure our team are continuously learning and broadening their skills

**Qualifications**:

- 3+ years experience in a similar role within a Premium or Luxury Hotel Brand
- Experience leading a team with a strong focus on engagement and developing talent
- You will be professional, guest centric, innovative, flexible and have a true passion for our guest service experience
- Working knowledge of Opera PMS

Additional Information
- '**Work Your Way**' - speak with us about your desired work life balance and make your perfect balance a reality.
- Your loyalty card entitling you to **discounted **Hotel stays, food and beverage rates and Spa treatments worldwide.
- Daily staff **meals **provided.
- Ongoing reward and recognition **incentives **and awards.
- Opportunities for further **development **and worldwide career **progression **within Accor.
- Work for a **world-leading** Global hotel company.
- Refer a friend **incentive**

**Our commitment to Diversity & Inclusion**:

- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know._

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