Front Office Duty Manager

1 week ago

Auckland City, New Zealand Hotel Grand Chancellor Wellington Full time

Hotel Grand Chancellor Auckland City has a vacancy for a Full Time Front Office Duty Manager.

Hotel Grand Chancellor Auckland City is part of the Grand Hotels International group with hotels located throughout New Zealand, Australia, Malaysia and Singapore. Grand Hotels International is known for quality accommodation, exceptional service, convenient locations and outstanding conference and meeting facilities.
- Have a minimum of 2 years’ experience in a Hotel Front Office department
- A General Managers Certificate & First Aid Certificate is preferred
- Have a Full Clean New Zealand Driver’s License with the ability to drive both automatic and manual vehicles
- Be passionate about providing exceptional customer service
- Have fantastic time management skills with the ability to multi task and prioritise according to the hotel’s daily requirements
- Have the ability to lead, develop and motivate a team
- Have experience with conflict resolution and guest complaints
- Have excellent oral and written communication skills
- Be positive and have a can do attitude

This position is based in Front Office, however part of the duties and responsibilities is to assist in the Hotel breakfast Lounge which offers daily continental breakfast buffet and espresso coffee.

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