Manager, Account Operations

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
**Position Summary**

This key position is a member of the NZSP Account Management and Sales team. The role is responsible for excellence in supporting the Account Executives to deliver the program of work associated with the clients, driving account governance, and consistently supporting the execution of the sales operating model. The role requires strong commercial, communication and program governance expertise, underpinned by a solid knowledge of the industry. The role will report to the head of Sales and Client Engagement for NZSP, and will work collaboratively with the Account Executive teams to drive positive client outcomes.

**Responsibilities**
- Lead the execution of the account operating model (incl. the governance and operations meetings and processes used to run accounts) both internally and with clients.
- Manage the governance of any applicable agreements connected to the client partnerships. This includes improving upon the design and implementation of the governance framework and operating model.
- Develop processes and program templates for responsibilities such as contract activity plans, project management and tracking, issue resolution, risk management and stakeholder management.
- Manage the documentation and recording of all program activities, and management of reporting.
- Use reporting tools to monitor portfolio activities and regularly brief business leadership on the performance and status of initiatives.
- Work with Account Executives to facilitate & support strategic partnership outcomes.
- Ensure compliance in accordance with Visa financial controller processes and procedures.
- Ensure team compliance with internal client relationship management processes, procedures and tools.
- Consistently follow Sales Operations practices and participate in the Sales Excellence and Governance community to uplift the client frameworks and operations models across AuNZSP

**Why this is important to Visa and its Partnership**
Visa is a network of networks that serves at the core of digitization, movement of money and data, and the success of local economies and global commerce. Financial Institutions play a critical role in Visa’s global open payments ecosystem. This role of Manager Account Operations & Program Management, for NZSP clients is critical to ensuring the success of our client and Visa.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

**Qualifications**:
Values driven
- Curious, solutions and team-orientated.
- Service and client oriented.
- Actively embraces an environment of inclusion and diversity.
- Collaborative and a team player.
- Communicates opening, honestly and respectfully.
- People oriented with a desire to deliver value for clients and Visa.
- Role models Visa’s Leadership Principles: lead by example, communicate openly, enable and inspire, excel with partners, act decisively and collaborate.
- Actively contributes to the NZSP team culture.

Technical
- Program management, account management or governance experience.
- Highly organized and detail oriented.
- Demonstrated experience in co-ordinating resources (including direct and indirect reports, or matrix organization) to meet goals across multiple projects.
- Demonstrated ability to influence diverse groups of professionals that have expertise in different domains.
- Experience using project and portfolio management tools.
- Strong business and financial acumen with ability to develop a business case and track investments and costs.

Digital / Innovation
- Stay current and up-to-date with latest innovation, digital trends, research, skills, and education.
- Champion bold ideas and new ways of doing things.
- Ask open and probing questions to challenge the status quo.
- Consistently search for innovative, more efficient ways to work and make incremental improvements to existing processes or ways of