Ideally - Customer Success Manager

2 weeks ago

Grey Lynn, New Zealand TRA Full time

**A little about Ideally**: Ideally is an innovation platform that gives on-demand insights for brands to test concepts, ideas and messages. Using built-in generative AI, people who use Ideally can uncover opportunities and grow great ideas. We work with awesome consumer facing goods and services across NZ and AU like Kiwibank, Tegel, Goodman Fielder, Asahi, Simplicity and more. With Ideally, more people can access insights more often - enabling a new mindset for brands and innovation teams to bring the voice of customers into their innovation process. To deliver cutting-edge solutions to our clients, we need a team of talented, passionate people to lead the way. We’re on the lookout for a highly motivated and dynamic Customer Success Manager to join our team. **Requirements**: **Key Responsibilities**: - **Client Support and Advice**: Help clients solve their goals by proactively providing advice how to achieve that within the platform. - **Client Onboarding**: Lead the onboarding process for new clients, ensuring they have a seamless and positive experience to help achieve their NPD and marketing goals. - **Upselling and Renewals**: find more ways to solve client problems, for more people within the organisation - **Continuous Process Improvement**: Continuously analyse and improve the client onboarding process, incorporating client feedback and industry best practices to deliver great client outcomes at scale. - **Client Community Building**:Create and nurture a community of clients, prospective clients and partners, fostering engagement and collaboration among marketing and innovation teams. - **Product Marketing**:Generate content ideas how brands can use the platform to grow great ideas. Work with the marketing team to distribute, share and educate. This may include "lunch and learn" sessions, webinars, and other educational events. - **Cross-functional Collaboration**: Work closely with our Sales team to identify opportunities for upselling, with the Research team to help solve client problems, with the Product team to improve how the product delivers value at scale. **Experience/Qualifications**: - Bachelor's degree in a related field (Marketing, Business, or similar). - Proven experience in customer success, account management, consultant or related role. - Experience within innovation, product development, marketing or research environments is desired. Basically, you can hit the ground running to help clients with their ideas. - Strong interpersonal and communication skills. - Ability to build and maintain strong client relationships. - Experience in community building. - Analytical mindset with the ability to identify opportunities for improvement. - Proactive and self-driven with a passion for helping clients succeed. **Benefits** **Why Ideally?** We’re a tight-knit, supportive and super motivated team with the ambitious goal to take Ideally global and help innovation and marketing teams grow great ideas. We have a brand-new office in Grey Lynn and need you there regularly to work with us to get Ideally flying. You can work hybrid 1-2 days a week, around work requirements. Underpinning the experience are our competitive start-up salaries, ESOP arrangements, and other benefits. **WE VALUE DIVERSITY IN ALL ITS FORMS

  • Ideally - Research Specialist

    2 weeks ago

    Grey Lynn, New Zealand TRA Full time

    **A little bit about Ideally**: Ideally is an innovation platform that gives on-demand insights for clients, while giving them the opportunity to test concepts, ideas and messages with target audiences. Using built-in generative AI, people who use Ideally will be able to uncover opportunities based on customer patterns. We are excited about the change we're...

  • Ideally - Sales Development Representative

    5 days ago

    Grey Lynn, New Zealand TRA Full time

    **Ideally Overview**: Ideally is an innovation platform that gives on-demand insights for brands to test concepts, ideas and messages. Using built-in generative AI, people who use Ideally can uncover opportunities and grow great ideas. We work with awesome consumer facing goods and services across NZ and AU like Asahi, ASB, Goodman Fielder, Meridian Energy...

  • F&I Business Manager

    5 days ago

    Grey Lynn, New Zealand Armstrong's Full time NZ$90,000 - NZ$120,000 per year

    We're looking for a Finance & Insurance Manager to join our Auckland City Toyota Team in Grey Lynn. We offer an excellent salary package, company vehicle, and great earning potential. We are passionate about cars and driven by people. This is a chance to join a company that is proud of our culture and people. This is a fantastic opportunity to gain the...

  • Aftersales Manager

    5 days ago

    Grey Lynn, New Zealand Giltrap Group Holdings Limited Full time NZ$100,000 - NZ$150,000 per year

    Are you ready to take the wheel and lead our Aftersales team to new heights?Giltrap Prestige is New Zealand's official home for Aston Martin, McLaren, Lamborghini, and Bentley - four of the world's most iconic super luxury automotive brands. As part of the Giltrap Group, we deliver exceptional customer experiences, combining passion for motoring with...

  • Customer Service Team Member

    7 days ago

    Grey Lynn, New Zealand Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Showroom Sales Manager

    5 days ago

    Grey Lynn, New Zealand Bauhaus (Furniture) Full time NZ$60,000 - NZ$80,000 per year

    Showroom Sales Manager & Marketing CoordinatorLocation: Grey Lynn, AucklandReports to: Managing DirectorAbout BauhausBauhaus has been helping New Zealanders master the art of hometime since 2003. We're a proudly family-owned business with two Auckland showrooms and a reputation for timeless design, relaxed professionalism, and furniture that marries comfort,...

  • Expressions of Interest

    7 days ago

    Grey Lynn, New Zealand Bunnings Full time

    **Join us and experience Bunnings from the other side of the counter!** **What’s in it for you**when you’re part of our**team**: - Team discount at Bunnings and other Wesfarmers brands including Kmart - Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave - 12 weeks paid parental leave,...

  • Country Manager

    1 day ago

    Grey Lynn, Auckland, New Zealand KONE Full time NZ$100,000 - NZ$120,000 per year

    Shape Strategy. Drive Growth. Lead Transformation.We are seeking a Country Manager to spearhead our New Zealand operations and deliver on an ambitious growth agenda. This is a senior leadership role with full accountability for market performance, strategic direction, and operational excellence.What You Will DoAs Country Manager, you will play a critical...

  • Account Manager

    5 days ago

    Grey Lynn, New Zealand Busy Bees Cleaning Services Full time NZ$45,000 - NZ$65,000 per year

    Busy Bees Cleaning is on the lookout for a proactive and detail-oriented Part Time Account Manager to join our close-knit team in Auckland. If you're passionate about client relationships, quality service, and enjoy working autonomously with flexibility, this could be the perfect role for youAbout the RoleAs our Account Manager, you'll be the friendly face...

  • Weekend Receptionist

    5 days ago

    Grey Lynn, New Zealand Giltrap Audi and CUPRA Full time NZ$35,000 - NZ$45,000 per year

    Are you passionate about cars and people? Do you thrive in a dynamic and fast-paced environment? We have an opportunity for a Part-Time Receptionist to join our teamIn this role you will be the face of our dealership, interacting with every customer to ensure they receive a high-end experience. Your key responsibilities in this role will include:Providing...