Aftersales Manager

Are you ready to take the wheel and lead our Aftersales team to new heights?

Giltrap Prestige is New Zealand's official home for Aston Martin, McLaren, Lamborghini, and Bentley - four of the world's most iconic super luxury automotive brands. As part of the Giltrap Group, we deliver exceptional customer experiences, combining passion for motoring with world-class service and expertise. Join a team where innovation, craftsmanship, and the thrill of driving are celebrated every day.

About the role

As our Aftersales Manager for Giltrap Prestige, you'll be at the heart of our service and parts departments, supporting all four super luxury brands. Steer operational excellence, champion customer satisfaction, and drive business growth. You'll have the autonomy to shape the future of our aftersales operations, inspire a talented team, and make a real impact every day.

• Lead the team: Recruit, train, and manage aftersales team members. Conduct regular performance reviews, set clear objectives, and support staff development through coaching and training.
• Optimise operations: Oversee workshop scheduling, resource allocation, and inventory management. Monitor productivity, implement strategies to improve efficiency, and ensure compliance with health and safety standards.
• Grow the business: Develop and execute marketing initiatives to promote aftersales services and parts sales. Track and report monthly trade activities and department performance metrics.
• Champion compliance: Maintain systems and documentation to meet manufacturer requirements. Conduct regular warranty self-audits and ensure all service operations comply with dealership policies and brand standards.
• Uphold manufacturer and brand standards: Collaborate with internal teams and manufacturer partners to meet all brand requirements, resolve technical issues, and maintain compliance and reporting standards.
• Excel in customer service: Ensure a high level of customer satisfaction through timely communication, accurate service delivery, and professional handling of enquiries and complaints. Implement customer retention strategies and promote a customer-first culture across the team.

What you'll bring

Our ideal candidate should have proven experience in a leadership role within the automotive industry. A strong understanding of the operations of a service and parts department is vital for success in this role. You should also have:

• Proven ability to lead, motivate, and inspire your team to achieve business goals
• Exceptional communication, problem-solving, and organisational skills
• Familiarity with dealership management systems (DMS)
• Flexibility to attend manufacturer partner events and training sessions, both locally and internationally
• A technical/mechanical or parts background is advantageous

Why join Giltrap Group?

We're more than just a business - we're a family-owned New Zealand company with a passion for cars and a commitment to our people. When you join Giltrap Group, you're joining New Zealand's leading automotive group. We provide training, ongoing support, and genuine career prospects.

You'll enjoy a competitive pay rate paired with a generous commission structure and work vehicle, plus access to:

• Ongoing training and opportunities: We invest in your professional growth with continuous learning and development programmes.
• Comprehensive health & wellbeing programme: Our CARE Programme includes initiatives to support your physical, mental, and general wellbeing.
• A paid day off on your birthday: Celebrate your special day with a paid day off on your birthday.
• 2 paid days off to volunteer: Give back to the community with two paid days off to volunteer at a community organisation.

Ready to accelerate your career? If you are a driven, dynamic automotive leader, we want to hear from you. Apply now with your CV and a cover letter telling us why you are the perfect fit for this exciting opportunity.

Applications will be reviewed and processed as they are received. We may close this job advertisement at any point so you are encouraged to submit your application early