Scheduling Administrator
1 day ago
Great opportunity to join this 100% NZ-owned business. Our clients are specialists in their field and are looking for a switched on, organised and customer focused Scheduling Administrator to join this tight-knit team.
**About the role - Atu mo te mahi**
Reporting into the Operations Manager, this role involves interacting with customers/clients to understand their needs and expectations, weekly scheduling of jobs across the team of technicians and providing support across the wider business, delivering a great customer experience.
This role will suit someone who can effectively and efficiently organize and prioritize multi tasks in adion with planning ahead and adapting to any last-minute changes/updates. High work ethic and an ability to work independently and show a high level of initiative is key in this role.
**Key tasks and accountabilities**:
- Organizing and scheduling jobs for the technicians
- Recording and tracking jobs with appropriate follow-up
- Processing and updating customer orders
- Maintaining and updating the company database
- Liaising with Customer Delivery/ external service providers or agencies
- Working across multiple screens and systems
- Processing invoices/credit control
- Maintain a high degree of professionalism
- Building and maintain positive, effective long-term relationships with all key stakeholder
**About you - Pehea koe**
- Proven Scheduling/Customer Service/Administration experience
- Great attitude, commitment and customer focussed
- Excellent time management skills, with proven ability to set/handle multiple priorities and meet deadlines
- Methodical and remains calm under pressure
- Strong attention to detail/computer literacy and accuracy
- Strong interpersonal and communication skills are essential (written & verbal)
- Ability to work co-operatively and effectively as part of a team and autonomously
- Resilient and pro-active
- Confident, engaging, and energetic approach.
- Previous Simpro experience would be advantageous
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