Sam Analyst Auckland

Our purpose
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of technology to innovate and grow.
The Nuts and Bolts
About the Opportunity
You will be joining a fantastic team in our Internal Group Technology organisation who work collaboratively across teams and locations. It is a chance to be part of a group with strong people, customers, and delivery focus.
We’re looking for a proactive, enthusiastic team member interested in being part of a larger group delivering high-quality ITAM solutions to Datacom, aligning the business needs and expectations with the Datacom Stakeholders. This role is ideal for someone experienced in Software Asset Management who is looking for a challenging new opportunity that will provide variety to their career.
What You’ll Bring
You will bring experience in high-volume ticket management using ITSM tools focusing on adherence to documented procedures and achievement of SLAs. Experience with Software Asset Management technologies from Flexera Software, Snow Software, Service Now, or similar will be highly valued.
You will have knowledge of key Software Asset Management concepts and processes, plus an awareness of software license metrics, as you will be undertaking a range of exciting activities relating to software license management, software request management, license reclamation, software contract management, and renewal management.
You will be responsible for delivering the key aspects of SAM service for Datacom.
What You’ll Do
In this role you will work collaboratively with The ITAM team, the Internal Group Technology and our client
- The users of Datacom. Essentially, the Software Asset Management Analyst will:

- Management of the Software Request resolver group in the ITSM technology.
- Allocate licences to users and devices in the SAM technology resulting from approved Software Requests.
- Support technical teams to install software through the supply of media and keys.
- Respond to, or escalate, licensing queries from stakeholders.
- Maintain the Software Renewal calendar.
- Deliver, or support the delivery of, Effective License Position and Software Utilisation reports in accordance with the documented reporting schedule.
- Identify and report compliance issues and risks.
- Supply license entitlement and software inventory data to support operations activities.
- Deliver all agreed scheduled reports to other ITSM and ITAM stakeholders.
- Adhere to the SAM Processes, Policies, and Procedures documented. Identify non-adherence and escalate for review.
- Provide quality customer service.
- Utilise Flexera One, Activate and Cherwell.

Why Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.