Team Leader

2 days ago

Hamilton, New Zealand SKYCITY Full time

Cement your career in Hospitality Management Central City location with great benefits

**About SkyCity**

SkyCity Hamilton is the place to come for fun in the Waikato. With our casino at our heart, live entertainment, restaurants, a conference centre and ten pin bowling, there's always something happening around here Together here at SkyCity, our mission is to thrill, excite and make everyone feel like a winner SkyCity Entertainment Group is one of Australasia's leading entertainment destinations with four locations in Australia and New Zealand, therefore working at SkyCity means working alongside some of the very best in the gaming, hospitality, and tourism industries.

**About the role**

Working across the operations in The Local Taphouse and our award-winning EATBurger, you will be responsible for ensuring that your team is highly engaged and motivated and the outlet operates to the highest possible standard of customer service. You will have both administrative responsibility, and responsibility for being hands on in the outlet to develop a high performing team.

You will also;
- Provide direction, training and development to your team
- Handle day to day responsibility for the customer experience at The Local Taphouse & EATBurger, including dealing with customer queries and resolving complaints
- Consistently meet the requirements as a Duty Manager of licensed premises (Sale and Supply of Alcohol Act 2012); promote and ensure staff understanding of Host Responsibility requirements.

This is a Full Time opportunity, working 40 hours per week. This role will require flexibility in your availability as it will involve working nights, weekends and public holidays.

**About you**

It'll be your winning attitude, excellent customer service skills, and high level of professionalism & initiative which will make you a great fit for SkyCity.

To be successful in this role, you will also;
- Have fantastic interpersonal skills and be a confident and clear communicator
- Hold a current General Managers Certificate
- Have significant bar experience
- Have competency in developing and mentoring staff
- Have previous Rostering experience

**What's great about working for SkyCity?**

Other than the opportunity to join a fantastic team in a varied role, you will have great scope for development and career progression all whilst getting to work in a fun, busy and vibrant environment. And if all that's not enough - SkyCity offers great staff benefits including discounts across our outlets, subsidised meals in our staff dining facility, subsidised health insurance, free or heavily discounted car parking, and much more
- The career opportunities we have at SkyCity are so diverse, and so are we. We don't just accept differences, we celebrate and support them. We recruit based on capability and performance - regardless of gender, gender identity or expression, race, national origin, age, educational background, disability or religious beliefs._

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