Service Desk Technician

Permanent full-time positions available with the Service Desk.
- A real passion to help people and deliver world-class

customer service
- An ability to support customers for technology related

**incident and requests
- Salary range**: $49-$65KMō te tūnga | About the role
Te Whatu Ora Health NZ Waitaha Canterbury Information Services
Group is looking for an energetic and enthusiastic Service Desk Support
Technician. This is a role within the Service Desk Team which acts as the first
point of contact for technology related incidents and requests across Te Whatu
Ora Health NZ Waitaha Canterbury
We are looking for someone who can provide excellent customer care
through confident communication and sound IT skills. You will be able to adapt
quickly to change and have a genuine desire to be an effective part of a busy, hardworking,
and fun team.
Ngā pūkenga me ngā wheako | Skills and experience

**This role requires the following**:
You will have operational experience working in a Service Desk
team, delivering customer support to a large IT organisation.

**To be successful in this role you will possess**:

- A passion for helping people and delivering an excellent customer

experience
- An aptitude to learn and provide technical assistance for various
- Experience working in day-to-day activities within a small project
environment
- An
understanding of ITIL (Information Technology Infrastructure Library) and its
place in service management
- An elementary knowledge of common IT tools and concepts (Cloud,
PowerShell/Automation, Mac, and Android)
- Diploma in Information Technology Technical Support (Level 5) and
Diploma in System Administration (Level 6)Essential.
- Azure Fundamental Certification
- Experience working in the Health sector
- Working experience supporting digital communication tools The successful applicant will be a people person, proactive, able

to demonstrate initiative and not be fazed by problems. You will be a team
player with a - can do - attitude, excellent communication skills, and a
commitment to providing quality customer service.
Mō mātou | About Us
- Ko ngā tāngata, te mātua mahi - Putting people at the heart of

all we do
- We are committed to honouring Te Tiriti o Waitangi and its
principles by ensuring our partnership with Māori are at the forefront of all
our conversations. We believe in improving, promoting, and protecting the
health and well-being of the Canterbury and the West Coast community.
The culture at Te Whatu Ora [Health NZ] Waitaha Canterbury, is

**driven by our ā Mātou Uara (Our Values)**:
Care and respect for others - Manaaki me te whakaute i te
tangata.
Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te
pono.
Responsibility for outcomes - Te Takohanga i ngā hua
Ngā hua | Benefits of working at Te Whatu Ora [Health NZ]
When you work at the Te Whatu Ora [Health NZ], you are part of a
wider whānau that will support you along your journey. We offer great coaching,
mentoring and learning outcomes for all staff. We are always improving our
facilities across all campuses and have amazing discounts from select
retailers, restaurants and businesses. At Te Whatu Ora [Health NZ], you are
part of something greater than yourself and encouraged to be your unique self
We have a range of clinical and non-clinical roles at Te Whatu Ora
[Health NZ] Waitaha Canterbury, there could be a place for you
Please visit our careers website for other roles and find your
ideal fit within the Te Whatu Ora [Health NZ] Waitaha Canterbury
The Future of the Health Industry
It will be a condition of employment for this role that you are
that you are vaccinated against Covid-19. This vaccination requirement includes
gaining Booster Dose. As a person working in the health and disability sector
you will come into contact with a large number of people, some of whom may be
vulnerable. Without a vaccine, there is the risk that you may contract Covid-19
or pass Covid-19 to other staff. This can place an increased burden on our
healthcare system. The requirement to be vaccinated is to keep you safe and
also to endeavour to protect others against the potential transmission of
Covid-19 as a result of you contracting it in the course of your employment.
Nau mai, haere mai, tauti mai