IT Engineer, Mid to Senior

As an IT Engineer, you will be the first point of contact for all IT-related inquiries, providing top-notch Tier 1 support. Your role will involve troubleshooting and resolving technical issues, assisting with system and server administration, and ensuring the security of our IT infrastructure. You will work closely with our IT team to maintain and improve our technology environment.

**Work Locations**:
This position must live and be authorized to work in New Zealand; this role will work hybrid-style out of our office in Auckland. This position is not eligible for relocation or sponsorship.

**Hours**:
8/9am to 5/6pm locally; Monday-Friday. This role will require some night and weekend work, as well as a 24/7 on-call rotation.

**What You Will Do**:
**Helpdesk Support**:

- Assist with queries and issues related to computer systems, software, and hardware.
- Assist with the onboarding of new employees, including setting up workstations and configuring accounts.
- Document technical issues and resolutions in a clear and concise manner.
- Write training manuals and run diagnostic programs to prevent recurring issues.
- Resolve problems with LAN, WAN, and other systems to maintain optimal performance.

**System and Server Administration**:

- Manage user accounts, passwords, and permissions through Active Directory and maintain backup procedures.
- Administer Office 365, including Exchange, SharePoint, and Teams.
- Perform server management tasks, including installation, configuration, and maintenance.

**Security Management**:

- Provision, modify, and repair equipment. Keep the Technology Asset Register up-to-date and manage IT resources.
- Implement and manage Multi-Factor Authentication (MFA) across the organization.
- Manage Mobile Device Management (MDM) solutions, including Intune.
- Administer and maintain security tools such as Microsoft Defender, SIEM, and EDR solutions.
- Monitor security alerts and take proactive measures to protect against potential threats.

**Process Improvement**:

- Collaborate with other IT team members to identify and implement process improvements.
- Use PowerShell scripting for automation tasks and system management (nice to have).

**What You Will Need**:

- Strong People Skills: Patience and a knack for helping others.
- Experience: At least 4 years in a related role.
- Technical Expertise: Experience with Microsoft desktop and server OS, cloud technologies, Linux, hypervisors, and storage solutions.
- Problem-Solving Abilities: Proven track record of managing incidents from start to finish.
- Self-Management: Ability to juggle multiple tasks and prioritize effectively.
- Security Savvy: Familiarity with information security principles and certifications.
- Passion for Learning: Enthusiasm for technology and continuous improvement.

**Company Overview**

BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch and Pure IP.

Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years, we’ve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.

When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don’t offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission “to provide a world-class experience with every human interaction” seriously, which means everything you do makes a difference. And we’re committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don’t just become part of our growth story, we become part of yours.

**Why BCM One**

We are committed to creating an environment that fosters teamwork, accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture.

**We Are a Team**
- We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth.
- We support employee involvement and provide opportunities to be resp