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Operation Support Coordinator

2 weeks ago

Auckland City, New Zealand MYCL Limited Full time

We are seeking a highly motivated Operation Support Coordinator to join our team. Starting pay offered from $30-$35 hourly will be fixed according to the skills and experience for 30-45 hours a week. However, this will be reviewed periodically. Any overtime will be paid as per above payrate.

As an Operation Support Coordinator, you will play a key role in supporting the smooth delivery of our property maintenance services, including cleaning and handyman work. You will assist the owner in coordinating daily job schedules, communicating with clients, assigning staff tasks, and ensuring service standards are consistently met. You will also help manage documentation, follow up on job progress, and support the resolution of operational issues that arise during day-to-day service delivery. In this position, you will be responsible for the following duties:

- Assist in planning and coordinating daily job schedules and service improvement projects, ensuring timely execution and efficient allocation of cleaning and handyman resources.
- Liaise with clients to confirm service appointments, clarify job requirements, and respond to scheduling changes or special requests in a professional and timely manner.
- Support field operations by monitoring the status of ongoing jobs, following up with staff to ensure work quality, punctuality, and customer satisfaction across residential and commercial sites.
- Report operational issues, including staff shortages, delays, equipment faults, or service complaints, to the owner and help implement timely solutions.
- Maintain accurate service records, including daily job completion reports, client feedback, before-and-after photos, and staff timesheets to support quality monitoring and service evaluation.
- Coordinate team activities by assisting with task assignments, tracking progress, and ensuring that staff are clear about service standards, job details, and expected outcomes.
- Assist in managing supplier and subcontractor arrangements, such as coordinating cleaning supply orders, handyman tools, and third-party service providers to support ongoing operational needs.
- Contribute to service improvement initiatives, including identifying inefficiencies, proposing workflow adjustments, and supporting staff training or performance follow-ups.
- Carry out additional tasks as directed by the owner to adapt to changing business needs and ensure seamless service delivery.

**Qualification requirements**:

- Proven experience of at least two years in relevant roles is required. Experience in cleaning and handyman services is preferred. Alternatively, a qualification in management or a related field will be considered.
- Knowledge of workplace health and safety standards, hygiene practices, and service quality expectations in property maintenance.
- Experience using cleaning equipment, basic tools, and the ability to identify and report operational issues or faults.
- Strong organizational skills and keen attention to detail, especially when managing multiple service requests.
- Strong communication skills, including the ability to interact professionally with clients and report job progress or issues clearly.
- Fluency in English and another Asian language is preferred.