Customer Service Representative

2 weeks ago

Christchurch, New Zealand NZ Post Full time

Timaru PostShop
- Showcase your problem-solving skills
- Customer service role where you can make a positive impact
- On Call as and when required

The New Zealand Post Group is well known around New Zealand for providing a vital service to all our valued customers - we are committed to proactively responding to customer need and continually improving service delivery alongside achieving better outcomes for our staff.
Based at the PostShop in Strathallan Street, we are looking for a Customer Service Officer to deliver an exceptional level of customer service to manage inquiries, requests or concerns from customers at our front counters and by phone. You'll champion our products and services, provide suggestions and access information for our customers. Each day is busy and varied and will see you developing your problem-solving skills.
The needs of our customers are ever-changing and happening faster every day - our team needs to be one step ahead of these changes and act quickly.
Our On Call employees are an essential part of our business as we call on them to assist us as and when required. You might be called in to cover illness, extended leave or help us our during our peak delivery periods. It's a great way to balance work and lifestyle
What can we offer you?
- Learning and development opportunities to help support your career development
- A value's driven organisation that supports and respects its employees
- A stable, profitable and government owned agency who isn't going anywhere

**What we need from you**:

- Be available to work on call, as and when required, weekdays, 9am - 5.30pm
- Problem solving skills - someone who can think on the fly and find the best outcomes
- Administration and data entry skills

NZ Post is a values-based organisation and the behaviours and attitudes that will underpin our culture and future success are: Bring the real you
- Stronger together
- Deliver the best.
For more information about careers at New Zealand Post visit jobs.nzpost.co.nz

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