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**Kia ora, Talofa lava, Kia Orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka and Namaste** Here at ASB, the customer is at the heart of everything we do. Recognised as one of New Zealand's leading financial organisations, with a united and talented workforce, we are continuously evolving against a backdrop of rapidly changing customer needs, regulations, and technologies. Are you passionate about leading people and driving operational excellence? Join ASB as a Team Leader - FCO Flexible Workforce and take on a vital role in protecting our customers and bank from financial crime. You'll lead a dynamic team, ensure high service standards, and support the delivery of financial crime detection, monitoring, assessment, and remediation activities. **Mo te tūranga | About the Role**: - Support and manage the FCO Flexible Workforce, ensuring optimal resourcing and workload distribution. - Lead day-to-day operations, addressing volume spikes and ensuring seamless handling of alerts, escalations, and exceptions. - Ensure consistent service levels and high standards of productivity. - Embed a high-performing, inclusive team environment where everyone is empowered to develop and succeed. - Maintain and improve operational risk processes and ensure compliance with internal and external regulations. - Collaborate with internal stakeholders to ensure delivery of best practice outcomes for customers. - Champion continuous improvement and lead transformation initiatives. **Ngā mea kia whai angitū ahau? | What do I need to be successful?** - Proven experience leading diverse teams, ideally within financial crime or high-risk customer environments. - Experience managing 24/7 teams and rostering shifts to meet business needs - Strong verbal and written communication skills. - Excellent attention to detail and ability to prioritise under pressure. - Confidence to make sound decisions and adapt quickly in ambiguous or fast-paced environments. - Deep understanding of AML/CFT, sanctions, and FATCA/CRS frameworks. - Collaborative mindset and ability to foster strong working relationships. - Background working with regulatory teams or in a Compliance/Financial Crime Operations setting (preferred) **Te mahi ki ASB | Working for ASB** In return, you will work for an organisation that places huge importance and focus on its people, where the sky is the limit for development and career opportunities. ASB is committed to fostering a culture where people are engaged, passionate and valued - living our values every day is integral to achieving our purpose. In our diverse and accepting environment, our people grow their agile mind-set, learn, evolve, and utilise their skills, while being empowered to make decisions. We offer flexible and supportive work environment; we help people grow and celebrate together. Be a part of the growth story that is ASB. **Me pēhea te tono | How to apply?** If this role sounds like it might be the one for you then please click "apply"we'd love to hear from you To serve a diverse community, we need a diverse organisation. We encourage applicants from all backgrounds who bring unique perspectives and thinking styles that add to the culture and performance of our team **Job details**: - Reference # - SSC161107 - Posted on - 08 Jul 2025 - Location(s) - Auckland, North Wharf - Expertise - AML, Administration Manager, Leadership, Operations, Recruitment, Risk, Sanctions, Team Leader - Work type(s) - Full Time Application closes on 22 Jul 2025 23:59
