Service Delivery Coordinator

1 week ago

Christchurch, New Zealand Downer Group Full time

**Te whiwhinga mahi | The Opportunity**

Downer holds a long-term Asset Management and Facilities Management contract with the Department of Corrections and the Ministry of Justice. This Contract involves the proactive management and delivery of facilities services to a national portfolio including 15 prisons, 100 courts and 157 community correctional sites.

In this role, you will provide administrative services to support the contract by having great attention to detail. This role will suit a dynamic person who has a real interest in supporting the business and making things happen This role will be based at one of our Corrections & Justice site in Christchurch.

Some of the key responsibilities of the role are:

- Champion Zero Harm and prioritize safety in all operations.
- Ensure high-quality delivery of administrative functions within set timelines.
- Foster strong, collaborative relationships with customers, promoting positive interactions.
- Advocate for continuous improvement in processes and services.
- Lead services and personnel in alignment with Downer Values.
- Achieve advanced user proficiency in Downer systems and offer support to site personnel as needed.
- Manage workloads effectively to meet business requirements and month-end processes.

**Nga Pūkenga Motuhake | Important Skills**
- Over five years of administrative experience in a fast-paced environment, demonstrating maturity and initiative.
- Exceptional organizational and time management skills, with the ability to prioritize tasks and multitask effectively.
- Strong communication and relationship management skills, committed to delivering quality customer service as a team player.
- Proven ability to thrive in a KPI-driven environment, with experience in accurate data entry and administrative support tasks such as processing purchase orders and invoice approvals.

**Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here**

Downer is committed to delivering excellence by ensuring our people have the environment and the means to be successful. We offer you the opportunity to join our diverse and inclusive culture and be part of a great team working in a collaborative environment. We also offer:

- Free access to Marram health care benefits and discounted holiday homes
- Progression and development programs on offer

**Ko wai mātou | Our Organisation**

**Me pēhea ki te tono | How to apply**

We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.

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