Infrastructure Engineer

1 week ago


Auckland City, New Zealand The Instillery Full time

Underpinning all of this is the beauty of working with an incredible NZ team of real people passionate about what we do - solving big problems, partnering with intent, seeking the best global technology and delivering quality outcomes. We ask why. We pride ourselves on our team culture, having fun while we work hard and love our brand. You'll also be paid well, have cool offices, get your birthday off, and be able to work flexibly all with a purpose for what we are doing.

The Infrastructure Engineer is seen internally as a point of escalation within the team, for our customers and across the business. You'll directly contribute to building a high performing culture of ownership where great customer experiences are prized - drawing on your technical expertise and customer-focus to coach other team members at every opportunity.

**To be successful you will be**:

- Ready to grow your skills fast, working across a wide range of technologies
- Managing a large portfolio of clients that value proactive, regular communication
- Comfortable managing a high volume of tickets and requests in a fast-paced environment
- Ensuring processes and procedures (change control, incident management etc.) are followed and offer your expertise when you spot improvement opportunities
- Bringing your high attention to detail, ensuring quality technical change, troubleshooting and enablement
- Proactively identifying technical improvements so we leave every technical environment better than we found it
- Experience in an MSP/fast paced-technology environment
- Exceptional technical troubleshooting and problem solving skills
- Microsoft Exchange, Active Directory, Windows Server, Terminal services, Microsoft 365
- VMWare, ESXi, Hyper-V, Citrix
- Solid networking knowledge and experience (OSI network layers, TCP/IP, LAN/WAN, Wireless) + scripting skills (e.g. Shell scripts, Powershell)
- Public Cloud & Hybrid/Private Cloud (Azure & AWS)
- Exposure to multi-tenancy/hosting environments



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