Infrastructure Engineer

**Introduction**:
Are you looking for your next IT role where you can make a huge impact and work for the best Enterprise clients?

Make your mark on this rare opportunity

Join a high performing team
Remote first Workplace
Great company culture

About DDS IT

Our culture starts and ends with our people.

We are a successful IT Services business with an eye on the future, having grown to 100+ staff across Auckland, Wellington, Hamilton and Christchurch. Our culture starts and ends with our people. We are a growing people-centric team who work with Passion, Energy and Heart to deliver incredible customer experiences. We operate with flexibility and have created a friendly, caring and family feel workplace. You bring your best self to work to fulfil your potential and enable our Vision of connecting people and technology to improve the everyday life of New Zealanders.

At DDS IT we are big enough to partner with some of New Zealand’s leading Enterprise companies. But we’re small enough that any one of our clients can pick up the phone and talk to any one of our leadership team. Our size allows easy access to key stakeholders and resources helping remove barriers to create a collaborative environment for share valuable knowledge.

We're growing and truly walk the talk of our values aiming to positively impact individuals both professionally and personally. Our drive for excellence and willingness to go to the ends of the earth for clients has created rapid growth and a loyal customer base.

Our Mission is to become our customers trusted service provider. We believe we will achieve this through increasing the productivity of organisations, through the intelligent use of our products, services, and insights day in and day out.

**Description**:
A bit about the role

As our Infrastructure Engineer you will be responsible for supporting and managing the infrastructure & cloud platforms used by DDS IT’s customers. This includes a combination of both BAU support as well as project-based work. The role will have a strong working relationship with technical resources and teams across DDS IT, as well as playing a key role within the DDS IT Cloud & Infrastructure team. The role will also have a strong working relationship with key stakeholders within DDS IT’s client base, including technical and management functions within various Service and Technology delivery towers.

**Your core responsibilities include but are not limited to**:
Providing technical assistance for team members
Identifying and contributing improvements to processes
Identify areas where automation or efficiencies can be made
Ensure client SLAs are met
Assist with maintaining and executing required security standards for supported infrastructure
Assist and advise in updating and/or transition of services into operations
Ensure that all customer data and information is collected, stored and communicated securely and in accordance to the Privacy Act (1993)
Contribute in defining future state of DDS and client infrastructure
Contribute to defining future state of product and service offerings
Undertake tutoring and mentoring sessions to facilitate technical development of team members
Delivers exceptional customer service and provides first touch resolution for our customers

In this role, you will work closely with customers as a trusted partner, delivering exceptional customer service. You will establish credibility and a strong reputation by offering valuable advice and guidance. Collaboration plays a vital role as you work with a diverse team to plan and execute improvements and projects. Additionally, you will assist internal IT teams in enhancing systems and processes and you will support Technical Account Managers in local IT planning and ensure preparedness for disaster recovery.

**Skills and Experiences**:
A bit about you

If you have previous experience at the enterprise level, your qualifications will be highly regarded and make you a valuable asset to our team.

**Some of the key technical skills needed would be**:
Experience with Azure/AWS and associated services
Operating systems (Windows Server 2012/2019, RHEL/CentOS, Ubuntu)
Networking fundamentals & security standards
Experience with Infrastructure-As-Code, Config Management & CI/CD tools (Terraform, Ansible, Azure DevOps, Git)
Usage & configuration of monitoring tools (Datadog, Splunk, LogicMonitor, Dynatrace)
Scripting/Programming (Bash, PowerShell, Python)
Databases (SQL Server, PostgreSQL, Oracle)

**Talk to us NOW**:
People are at the heart of DDS IT. Excellent culture with a caring and family feel. Now is a once in a lifetime opportunity to join the DDS IT Professional Services family.

At DDS IT, we strive for excellent HR and Recruitment and Selection standards. We are proud to be an Equal Opportunities Employer (EOE) and believe that diversity within the workplace is an essential element to our success.