Service Delivery Manager

2 weeks ago

Auckland City, New Zealand Vulcan Full time

Operate as the conduit between IT and the wider business, whilst also leading the Service Delivery Team
- Service Delivery | Customer Success | Change Management

About the organisation:
Vulcan is listed on the ASX & NZX we are continuing to grow having recently acquired another business we now have over 60 sites across NZ and Australia and are seeking a driven and articulate leader to join our IT Operations team. We are a flat-structured organisation with heaps of opportunity the sky is the limit at Vulcan.

About the role:
Work with the IT Operations Manager to act as the mesh between customer success, service delivery and change comms with the wider business. With the opportunity to build and design effective service blueprints that ensure adequate and efficient service frameworks for both internal and external users, this is a great opportunity to join a scaling business and make your mark.

You may be a Service Desk Team Lead or perhaps a Customer Success Manager looking for an internal opportunity... keep reading as this could be your next step Execute various projects and processes that align with the standards of Vulcans IT Operations You will also take overall responsibility for infrastructure support areas as the team develops.

**Requirements**:
You'll need experience with the following in order to be considered
- Creation of standards and SLA's
- Leadership experience of a small team would be beneficial, as this role will be managing a team of 6
- Service and Change optimisation is your strength

**Benefits**

Benefits include true work-from-home flexibility, flexi-hours, paid learning and development as well as an on-site gym. our organisation has a very flat structure so this has sparked a fun and collaborative culture. Being open to occasional travel would also be a bonus as you can jet set around NZ and Australia while also getting to understand Vulcan's different sites and identifying what your internal customers really need.

  • Service Delivery Manager

    1 week ago

    Auckland City, New Zealand Peoplebank Full time

    You'll be joining an organisation while embarking on their transformation journey. Due to this, an experienced Service Delivery Manager is required to continue and support this journey, based in their Auckland CBD office. As a Service Delivery Manager, reporting to the Head of Platforms and Customer Services you are responsible for the continuous...

  • Service Delivery Manager

    1 week ago

    Auckland City, New Zealand 2degrees Mobile Limited Full time

    At 2degrees, our mission is to Fight for Fair. Join us and be part of a crew that's customer obsessed, challenges norms, owns it and cares for our people! **SERVICE DELIVERY MANAGER** **Your role, your journey | Te Huarahi Whakatipu** **How you'll show up | Tu mai Tu Rangatira** - Deliver exceptional service management to Corporate and Government...

  • Service Delivery Manager

    6 days ago

    Auckland City, New Zealand Empired Full time

    **The Role** As a Service Delivery Manager, you’ll ensure that Intergen is “easy to do business with” through streamlining processes and ensuring we’re following best practices to deliver the best possible outcomes. **Your responsibilities will include but not limited to**: - Be accountable for all aspects of delivering the contracted annuity...

  • Service Delivery Manager

    6 days ago

    Auckland City, New Zealand Intergen Limited Full time

    **The Role** As a Service Delivery Manager, you’ll ensure that Intergen is “easy to do business with” through streamlining processes and ensuring we’re following best practices to deliver the best possible outcomes. **Your responsibilities will include but not limited to**: - Be accountable for all aspects of delivering the contracted annuity...

  • Service Delivery Manager

    2 days ago

    Auckland City, New Zealand GE HEALTHCARE Full time

    **Job Description Summary**: The Service Delivery Manager (SDM) is responsible for leading a team of engineers who perform the maintenance and repair of medical equipment. This role is responsible for optimising the use of resources to drive integrated service delivery and customer experience, within the sub segments and modalities. It is important the SDM...

  • Service Delivery Manager

    1 week ago

    Auckland City, New Zealand Genesis Energy NZ Full time

    As New Zealand's market-leading energy retailer, we look after more than 500,000 customers. We generate about 20% of the country's electricity from a diverse portfolio of thermal and renewable generation assets. **About the role**: We're on the hunt for a Service Delivery Manager to join us. This position will see you support the technical leadership of...

  • Service Delivery Manager

    1 week ago

    Auckland City, New Zealand Capgemini Full time

    About Capgemini Capgemini is a diverse collective of more than 350,000 strategic and technological experts based across more than 50 countries, partnering with world-renowned clients to transform and manage their businesses. We are dedicated to leveraging cloud, data, AI, connectivity, software, digital engineering, and platforms to address the entire...

  • Client Delivery Executive

    4 days ago

    Auckland City, New Zealand HAYS Full time

    We have an exciting opportunity to join a global IT solutions organisation in New Zealand.**Your new company** A global IT solutions company that specialises in Digital Workplace and Cloud & Infrastructure for large organisations. **Your new role** As the Client Delivery Executive, your role is primarily to lead the local Delivery of Services provided by...

  • Service Delivery Manager

    7 hours ago

    Wellington City, New Zealand Talent Group Full time

    We are looking for a Service Delivery Manager to manage end-to-end processes on a major account. As SDM you will be responsible for delivering across several Service Management disciplines, including Incident, Problem, Change, Release and Deployment, Capacity and Availability. You will be responsible for maintaining an appropriate Plan, along with the...

  • Service Delivery Manager

    2 days ago

    Auckland, Auckland, New Zealand Talent Army - Winners of Innovation in Recruitment & Recruiter of the year 2023 Full time

    We're working with a fast-evolving organisation that's modernising its digital and IT operations. They're looking for a Service Delivery Lead to take ownership of service management across IT operations, cloud support, and ERP/business applications. This is a pivotal role where you'll bring structure, calm, and consistency to a busy environment. You'll...