Service Delivery Manager

4 days ago

Auckland City, New Zealand Empired Full time

**The Role**

As a Service Delivery Manager, you’ll ensure that Intergen is “easy to do business with” through streamlining processes and ensuring we’re following best practices to deliver the best possible outcomes.

**Your responsibilities will include but not limited to**:

- Be accountable for all aspects of delivering the contracted annuity services while working with the wider Intergen team to deliver the client’s outcomes.
- Manage the billing, financials and reporting for your clients.
- Support the contract lifecycle from negotiation to implementation, renewal and transition.
- Act as the first point of escalation for Intergen’s resolver groups and clients, including stepping into the role of Incident Manager for major incidents.
- Assist the wider team to maintain a deep understanding of your client’s solutions, technologies and their business in order to maximise Intergen’s ability to offer support and strategic insight to continuously provide value to their business.
- Ensure a high standard of service performance by adhering to the appropriate policies and procedures
- Improve the quality of the services by monitoring delivery and evaluating client feedback.
- Contribute thoughts and ideas to maintain a high-quality service experience for Intergen's clients.

**About you**

We are looking for passionate people who are highly motivated and client focused. Intergen has a vibrant culture and aims to give the best to its people. So, if you like scaling to new heights and working with the latest Microsoft solutions then you’ll slot right in.

**Have you got?**:

- Significant Service Delivery experience.
- Experience supporting mission-critical systems.
- Have 2-5 years’ experience in a similar role in an IT vendor or Professional services environment.
- Proven ability at negotiating the challenges of technical service delivery, and how to lead people through those.
- Have proven experience developing strong, lasting relationships with clients and technical teams.

**Why join us?**

Because it means being part of an exceptionally talented group of people that deliver leading-edge advice and solutions to our clients.
We want you to love it here as much as we love having you So, aside from offering a great job in fantastic locations with plenty of opportunities to train and progress your career we offer; health insurance, mobile phone plans covered by us, travel insurance and so much more.

**What next?**
- #LI-LB1_

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