Communications Coordinator

2 days ago


Auckland City, New Zealand HEB Construction Full time

**About the Auckland System Management (ASM) Alliance**

The ASM is an alliance between HEB Construction, Fulton Hogan and Waka Kotahi NZ Transport Agency to operate and maintain Auckland's motorway network. The Alliance is expected to work collaboratively with internal and external stakeholders as well as suppliers to deliver exceptional outcomes for customers using the Auckland transport system. Estimated project dates are from July 2019 to June 2028.

**The Opportunity**

We're looking for a coordinator to provide administrative support to our busy communications and engagement team. We have a fast-growing customer database that needs careful management to ensure quality of data and reporting requirements. We have a swift turnaround for managing customer cases, and pride ourselves on the quality of our interactions and responses to customers. Your main responsibilities will be ensuring cleanliness of data in our customer relationship management database, logging maintenance-related customer cases and claims and providing administrative support to the team.

You should be someone who enjoys variety, is comfortable with technology and has exceptional organisational skills. If you're a team player, happy to work independently and thrive in a fast-paced environment this could be the job for you.
- Assist with the shift to a reconfigured CRM (customer relationship management database) through initial data cleanse.
- Maintain cleanliness of customer data in CRM.
- Support Customer Outcomes KRA by coordinating reporting on customer cases.
- Provide administrative support to the Customer, Communications & Engagement team.



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