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Store Manager
2 weeks ago
We are currently seeking a qualified Store Manager to join our dynamic team in Auckland. This is a full-time role with a minimum of 30 hours per week.
**Key Responsibilities**:
**Retail Operations and Service Standards**
- Determine the appropriate product mix and maintain optimal stock levels to meet customer demand and maximise sales.
- Review and update customer service procedures to ensure consistent, high-quality service delivery.
- Maintain a clean, organised, and visually appealing store environment.
**Purchasing and Marketing Strategy**
- Formulate and implement purchasing strategies to ensure timely restocking and efficient inventory turnover.
- Set competitive pricing in line with market trends and profit margins.
- Plan and execute marketing and promotional activities to attract new customers and retain existing ones.
- Monitor market trends and customer preferences to make informed decisions on new product lines and discontinuation of slow-moving items.
**Sales and Customer Engagement**
- Actively engage in selling goods and services to customers and provide detailed product knowledge and usage guidance.
- Handle customer inquiries and resolve complaints effectively and promptly.
- Build strong relationships with customers to promote loyalty and repeat business.
**Financial and Inventory Records**
- Maintain accurate daily records of stock levels, sales transactions, and shop takings.
- Prepare and manage shop budgets, including forecasting and cost control.
- Generate financial and performance reports for review by senior management.
- Reconcile daily takings and ensure timely banking and secure cash handling.
**Staff Supervision and Development**
- Recruit, train, schedule, and supervise shop staff to ensure efficient team performance.
- Conduct regular staff evaluations and provide feedback to support growth and productivity.
- Foster a positive and respectful workplace culture aligned with company values.
- Delegate duties and monitor staff performance to ensure accountability and excellence in service.
**Health, Safety, and Compliance**
- Ensure the store operates in compliance with all relevant occupational health and safety regulations.
- Identify potential hazards and take appropriate actions to reduce risks in the workplace.
- Keep up to date with legal requirements and implement any necessary operational changes to meet compliance standards.
- Diploma in Business Management (or higher qualification) OR at least three years of relevant work experience in the retail business.
- Proven ability to lead and manage a team in a fast-paced retail environment.
- Strong organisational and decision-making skills.
- Excellent customer service and communication skills.
- Sound knowledge of retail stock systems, budgeting, and marketing.
- Flexibility to work weekends and public holidays as required.
