Store Manager

We are seeking a motivated and experienced Store Manager to oversee the day-to-day operations of our various department at store.

The Manager will be responsible for managing pricing, inventory, leading a team, maintaining store standards, and ensuring that all department operates smoothly to deliver excellent customer shopping experience. This role requires strong leadership, organisational skills, and a passion for high-quality customer service.

**Benefits of the role**:
**Permanent full-time job**

**Minimum Hours - 30 to 35 hours**

**Key Responsibilities**

**Purchase**:

- Make purchase decisions to ensure that stocks is bought at the most beneficial deals offered by the suppliers apart from the regular suppliers
- Build and strengthen relationships with existing and new suppliers.
- Negotiate prices and payment terms with suppliers.
- Organize and monitor timely delivery of goods ordered.
- Check products on arrival for quality and correct quantities, check the invoice to ensure rebates and discounts are properly reflected prior to signing off and forwarding to owner.

**Stock Take and Control**:

- Be responsible for monitoring sales and stock position to ensure that orders are placed and deliveries scheduled so as to minimize product waste and write off.
- Assist in ensuring purchase costs are kept within parameters set out by the owners of the business.
- Ensure that perishable stocks are correctly utilized following first in first out inventory rules, so as to minimize wastage.
- Organize, monitor and record delivery for all goods ordered for the store.

**Sales and Customer Service**:

- Calculate margins and ensure profitability when setting sales prices of new products or promotional offers.
- Ensure new/promotional prices are updated in the till system and then removed once the promo period is over.
- Ensure all items are displayed correctly with pricing on boards and drinks etc are tagged correctly in store. Monitor prompt replacement of tags on older stock if required.
- Ensure that every customer receives fast and friendly service, both when ordering on the telephone and in store.
- Take overall responsibility for managing complaints to the store and discuss with the owner for resolution.
- Ensure staffs are trained to handle complaints for quality, lateness or any other reason for complaints to ensure that the causes are eliminated.

**Staff Management**:

- Preparing staff rosters.
- Train staff in the store. Ensure that staff comply with expected store behavior and that their time is utilized in the best possible manner.
- Mentor staff to maintain impeccable customer service and health and hygiene standards in store.

**Store Marketing and Promotion**:

- Formulate regular in store promotions to ensure that the marketing approach of the service station has a direct impact on business growth.
- Assist the owner in ensuring that the marketing activities are carried out in a timely manner and are well executed.
- Make ongoing or temporary changes to the sales prices of existing products as required

**Budgeting**:

- Assist the owner in achieving cost goals through regular monitoring and recording of costs, effective sales performance and minimizing product waste and write off.
- Manage promotions and initiatives within plan and budget so as to promote store profit.
- Assist in meeting weekly and monthly store targets and proactively take action to remedy any adverse trends.
- Review sales, gross profits, contributions to profit and cost targets with the store owner as appropriate.

**Other Duties**:

- Personally authorize or delegate any out of ordinary decisions made by staff members in store.
- Ensure appropriate safety equipment is readily available if required by store staff or customers.
- Ensure any health or safety hazards and hygiene routines are being maintained and that all perishables are correctly stored.

**Key Skills & Qualifications**
- Minimum of two years of work experience in retail and relevant field or a relevant qualification of minimum level 6
- Strong leadership and people management skills with the ability to motivate and develop a team is a plus
- Excellent organizational skills and attention to detail.
- Ability to manage inventory, stock levels, and vendor relationships effectively.
- Knowledge of health and safety regulations and food safety practices.
- A customer-first mindset with a passion for delivering excellent service.
- Flexibility to work evenings, weekends, and public holidays as needed.

**Job Types**: Full-time, Permanent

Pay: From $25.00 per hour

Work Location: In person