Clinical Support Officer, Air Desk

**Company Description** Ko wai mātou**:

- About us**:
Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives
- ** ATP plus allowance**:

- ** 12-month secondment on GREEN watch, working block on/block off.**

**Job Description** Ko wai koe**:

- About you**:
In this role, you'll oversee incident reviews and coordinate the dispatch of Emergency Ambulance helicopters nationwide. You'll collaborate closely with external agencies like police and the Rescue Coordination Centre New Zealand to provide vital care to patients. We're seeking a professional with a keen eye for detail, a great attitude, and the ability to multitask effectively. You will need to navigate a busy environment with a solution-focused approach and deliver exceptional customer service. Comprehensive clinical and air desk training will be provided in a supportive, collaborative setting. This is an excellent opportunity for career growth within Hato Hone St John.
**Qualifications** Ko wai koe - About you**:

- Current Authority to Practice at Paramedic level or above with field operations experience.
- Proven clinical knowledge and strong written communication skills.
- Well-organized with the ability to adapt to changing circumstances.
- Leadership qualities and a knack for developing others.
- Independent, proactive, and internally motivated.
- Exceptional communication and interpersonal skills.
- Strong decision-making abilities.
- A passion for personal and professional growth.
- Team-oriented with a collaborative attitude.
- Proficient in the MS Office suite.

**Additional Information** Benefits to joining Hato Hone St John**

New Zealand has some of the most rugged and beautiful wilderness areas in the world. Opportunities are vast for a healthy work life balance allowing you to experience the kiwi lifestyle of beaches, snow, and everything in between while working for New Zealand's most trusted charity.

Our benefits include but not limited to:

- Competitive salary. Entry rate for qualified Paramedics is $84,169 ($38.54 gross hourly rate). Increasing to $92,887 after 4 years' service. Further information on other qualifications can be discussed on enquiry.
- Clinical Support Officers will receive an allowance in addition to base Paramedic rate.
- Penal rates will be paid for unsocial hours (nights and weekends)
- Our service covers 24 hours a day, seven days a week. As a Clinical Support Officer your shifts will be 12-hour shifts (days, swings and nights)
- in a four on and four off, delivering clinical support and other clinical deliverable's such as education.
- Multiple staff benefits - including competitive medical insurance scheme, Member Assistance Programme, Flu vaccinations, Free emergency ambulance transport and access to great discounts at several supportive businesses across New Zealand.
- Reimbursement of your NZ Paramedic registration fee annually
- Location - Mt Wellington, Head office.

**Me pēhea te tuku tono - How to apply**
- At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs._

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai. E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa. Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai.
- If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process._