Clinical Support Officer, Desk

**Company Description** Ko wai mātou - About us**:

- Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives._
**Job Description** He aha te tūranga - About the role**:

- ** Clinical Support Officer - Desk /Ambulance Officer**:

- ** Permanent - Auckland**

We're seeking a Paramedic looking for a development opportunity across the Emergency Ambulance Operations & Clinical Hub Desk team in Auckland. This is a permanent fulltime role that offers the best of both worlds. This will suit a fulltime operations member providing the opportunity to expand your skill set working 21 hours on the road and 21 hours at the Clinical Desk, working a 4 x 4 roster (4 days on 4 days off).

In addition to your operational responsibilities, Clinical Support Officers support our front lines teams respond to emergencies 365 days a year, 24 hours a day. As a vital member of our team, you'll be enhancing patient outcomes by offering clinical advice, support, and guidance to our operational road staff and ambulance communications staff in the Integrated Operations Centre (IOC). You will be undertaking secondary triage of those waiting for an ambulance, providing real-time advice, to ensure they are appropriately triaged for clinical care. This role is a 4x4 roster and includes a combination of day, swings and night shifts, based in Mt Wellington, Auckland.
**Qualifications** Ko wai koe - About you**:

- Performing clinical telephone triage and assessments to ensure that appropriate care and dispatch decisions are made and implemented.
- Liaising directly with other members of the wider Clinical Hub such as the Medical Director and the patient care plan team
- Working collaboratively with Ambulance communications and Clinical support staff across the country
- A current Authority to Practice at _Paramedic level or above_ and have experience in Field operations
- The ability to work with and relate to people from diverse backgrounds and cultures
- A current full clean New Zealands driver's licence
- A clean criminal record
- Demonstrated behaviours that align with St John's core values -**_Do the right thing, Side by side, Straight up, Make it better, Open minds_**

**Additional Information** Benefits to joining Hato Hone St John**

New Zealand has some of the most rugged and beautiful wilderness areas in the world. Opportunities are vast for a healthy work life balance allowing you to experience the kiwi lifestyle of beaches, snow, and everything in between while working for New Zealand's most trusted charity.

Our benefits include but not limited to:

- Competitive salary. Entry rate for qualified Paramedics is $84,169 ($38.54 gross hourly rate). Increasing to $92,887 after 4 years' service. Further information on other qualifications can be discussed on enquiry.
- Clinical Support Officers will receive an allowance in addition to base Paramedic rate.
- Penal rates will be paid for unsocial hours (nights and weekends)
- Our service covers 24 hours a day, seven days a week. As a Clinical Support Officer your shifts will be 12-hour shifts (days, swings and nights)
- in a four on and four off, delivering clinical support and other clinical deliverable's such as education.
- Multiple staff benefits - including competitive medical insurance scheme, Member Assistance Programme, Flu vaccinations, Free emergency ambulance transport and access to great discounts at several supportive businesses across New Zealand.
- Reimbursement of your NZ Paramedic registration fee annually
- Location - Mt Wellington, Head office.

**Me pēhea te tuku tono - How to apply**
- At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs._

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai. E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa. Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai.
- If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process._