Customer Specialist

Full time hours Mon to Fri between 9am and 6:30pm
Reward & Recognition programs: 3x paid days of volunteer leave annually, service awards
Hybrid working arrangements -WFH & attend the office 1x a fortnight (Auckland based)

Latitude Financial Services offers simple, flexible options from loans to credit cards and even a buy now pay later option, we help our customers to get ahead.

Our office is based in Auckland CBD; however, we currently operate with a hybrid model that allows the flexibility of working from home (we attend the office 1x day per fortnight)

This is an excellent opportunity where you can put your energy, enthusiasm and customer service skills on display and be a part of an organisation that’s customer obsessed.

Let’s look at the opportunity.
We aim to provide correct and accurate information whilst complying with financial services guidelines.
Another big part of our role is to ensure we channel inquiries to the relevant internal areas, portraying a professional image as the first point of contact.

Some other things we focus on:

- Increase customer satisfaction and build loyalty through providing amazing customer experiences on every customer interaction
- Understanding and reflecting our company values daily - _Act right, show care and be curious._
- Displaying strong teamwork: flexible to multitask and work on blended queues / tasks as needed based on business needs
- Direct enquiries as soon as practically & professionally possible, immediately escalate any potential compliance issues

Let’s look at you
We are seeking team mates who really enjoy helping customers, appreciate working in a fun and collaborative environment & love to be kept busy with a variety of tasks.
Someone who likes flexibility, displaying a willingness to grow and support other areas of business, as required.

Some things are essential to succeed:

- Excellent communication and keyboard skills.
- Quick learner with the ability to grasp new information.
- A knack with people, to insure you work effectively with stakeholders across the business to provide the best outcomes for customers.
- Inquisitive nature with a desire to understand different issues, perspectives, and to get the complete picture.
- Show attention to detail and strong problem-solving skills to insure we stay compliant as a responsible lender.

Any work experience within finance is advantageous but our key focus is finding the finest individual to contribute to our diverse culture. We are driving an environment that is open, inclusive, energetic, progressive, innovative and unbanky.

Let’s look at some Benefits
- Work life balance: WFH & Office, volunteer leave days
- Recognition & Growth: Peer to peer recognition programs, Employee referral bonuses
- Wellbeing support: Employee assistance, Health & Wellbeing programs
- Lots of local benefits: from Discounted health insurance to retail partner discounts

If you have a genuine passion for customer service, have a strong eye for detail and would like to be part of a leading organisation, then click apply.

In return for your energy and ideas we offer Health, well-being, and social initiatives to help you feel great and stay connected. (Get involved across four key focus areas - wellbeing, community, belonging & social connection).

We always support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home an office or a combination of both.
- Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. Only open to Australian or New Zealand Permanent Residents or Citizens._