Customer Connections Specialist

Customer Connections Specialist
- Full-time
- Engagement type: Permanent - Employee
- Department: Customer Excellence

**Energise your career**

If you like the idea of being a part of mahi that makes a fundamental difference to the lives of people in your community, then perhaps you should think about a role at Vector.

So much of what we take for granted in our everyday lives is enabled by the work that Vector is doing to ensure our infrastructure is fit for purpose for a rapidly-changing future.

If you think you’ll thrive working in a sector undergoing significant transformation, supporting critical projects of global significance, and can cope with that responsibility, then being part of the team creating this new energy future for New Zealand is certainly going to energise your career.

It’s a dynamic, energising place to work because what you do here matters to everyone.

**Ko tā mātou mahi | Our role**
As a Customer Connections Specialist, your primary role is to serve as the central point of contact for customers, retailers and service providers seeking new electricity or gas supplies. This involves conducting desk-based assessments for incoming requests and managing all related queries, issues and follow-ups throughout their life cycle.

You’ll handle assessments, manage queries, and ensure smooth service fulfilment. With a focus on excellent customer service, you maintain accurate records, process requests promptly and administer approval processes. Your goal? To deliver exceptional experiences and support seamless connections for all stakeholders.

You’ll have the opportunity to gain a deep understanding of electricity, gas and distributed generation, which can pave the way for career advancement within Vector.

**Te hunga e kimihia ana e mātau | Who we are looking for**

We are looking for an individual who has demonstrated a consistent ability to provide exceptional customer experiences, reflecting an ability to manage tasks efficiently.

You are someone who embodies:

- A proactive customer-centric approach, coupled with strong meticulous attention to detail and problem-solving abilities.
- Excellent verbal and written communication skills, along with a poised and professional demeanor
- Personal resilience and the ability to remain composed under pressure.
- A commitment to treading all customers with courtesy and respect in every interaction.
- Responsiveness, with a commitment to promptly return customers calls or messages.
- Taking ownership of resolving customer issues, demonstrating personal accountability

**Ngā mea ka taea e mātau mōu | What we can offer you**

Whether it’s the opportunity to do meaningful mahi and build a legacy for Auckland and New Zealand, to work in an innovative and transformative sector, or our commitment to supporting your development, there’s a myriad of reasons to choose a career with Vector.

Find out more about working with us here.

We also offer:

- A fun, flexible and stimulating work environment, full of interesting work being done by smart and innovative people
- Flexibility, including the choice of working from home a couple of days a week, and flexible start and finish times so you can balance work and life
- Health and wellbeing support
- Great benefits that reflect the importance of family

**Tono | Apply**

Vector engages a workforce made up of people and teams with diverse skills, values, backgrounds and experiences. We respect and value people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion. We are proud of what we have achieved so far:

- First corporate Living Wage Accredited employer
- First Accessibility Tick employer
- Rainbow Tick accredited
- Winner of three gongs at the 2019 Diversity Awards NZ, including the Supreme Award in 2019 and 2020.