Customer Experience Specialist

Your role

What you'll be doing

What We Need

Corpay is currently looking to hire a Customer Experience Specialist within our ANZ Operations division. This position falls under our Customer Experience (CX) line of business and is based in our Ellerslie office. As a Customer Experience Specialist, you will play a pivotal role in retaining our customers by managing and exceeding expectations through delivering a high-quality service that focuses on our customer centric approach. You’ll build and develop positive relationships with all internal and external colleagues, suppliers and customers to ensure delivery of customer excellence whilst adhering to service level agreements. _The yearly salary for this role is $55,000 plus a monthly target incentive, and the working hours are Monday to Friday from 11:30 am to 7:30 pm (afternoon shift). _At Corpay, we are committed to delivering exceptional experiences to our customers, starting from their very first interaction with us. We value proactive, dedicated, and results-driven individuals who are passionate about helping our customers succeed. We currently have an exciting opportunity to join our Australasia Customer Experience Team servicing Australian and New Zealand customers.

How We Work

As a Customer Experience Specialist, you will be expected to work in a hybrid (3 days in office/2 days from home) environment. Corpay will set you up for success by providing:

- Workspace in Ellerslie office
- Company-issued equipment
- Formal, hands-on training

Role Responsibilities

The key responsibilities of the role will include:

- Creation and maintenance of customer accounts including:

- Card activations, replacements, and terminations
- Validation and processing of transactions
- Problem resolution and triaging
- Case management

- Respond to and resolve product or service issues that customers are experiencing.

Qualifications & Skills

- 1 to 3 years’ previous experience in customer service or a senior administrator role.
- Card sector experience or experience in the automotive, fuels, oil and/or energy sector, payments, credit or debit card services will be highly regarded
- Expert communication skills with excellent active listening skills and the ability to show empathy with customers.
- Strong problem solver and can identify solutions for customers' particular situations as well as assimilate information quickly and accurately.
- Patience and adaptability when dealing with others
- Enthusiasm for helping people and can easily build trust and rapport with customers and colleagues alike.
- Commitment to customer-centric outcomes and first point resolution.
- Solid CRM software experience is essential

Our Company & Purpose

Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 200 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

- Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
- Empowering our people to share their experiences and ideas through open forums and individual conversations; and
- Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as Corpay and its more than 8,000 employees continue to shape the future of global payments.

Equal Opportunity Employer

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.