Customer Specialist

1 day ago

Auckland City, New Zealand Latitude Financial Services Full time

The Customer Specialist - Customer Assist is responsible for the efficient and effective collection/rehabilitation of overdue accounts to minimise delinquencies and losses. Our team are currently working from home conducting inbound/outbound phone-based collections.

In this role, you’ll be responsible for:
- Strategising and negotiating positive outcomes for all parties.- Understand and comply with all regulatory requirements and quality standards.- Provide the customer with the best solution and tools to assist with curing the account.- Achieve collections standard by maintaining regular contact with identified overdue accounts, negotiating arrangements for repayments.- Determining mutually agreeable solutions to rehabilitate accounts.- Adhere strictly to all legislative requirements and credit policies to ensure that LFS’s position is protected at all times.- Achieve departmental Key Performance Indicators (KPIs)- Utilise self-management and problem-solving skills to effectively address customer concerns and resolve issues.- Immediately escalate any potential compliance issues to the Delinquency Manager, Compliance, Legal, HR or through any Open Reporting channels

Ideally, we're looking for the following:
Experience & Knowledge.- You have an engaging personality & excellent interpersonal skill.- It goes without saying you are highly organised, with a collaborative work ethic.- You have strong negotiation and resolution skills, computer literate and a continuous improvement mindset, identifying opportunities to improve the experience for our customers.- Competent & proficient in various software- The ability to work in a fast-paced environment, negotiate, handle multiple priorities and manage expectations- Customer first mindset - understands what it takes to deliver exceptional customer experiences.- Analytical and curious mind with strong investigative skills- Strong communication and negotiation skills- High Attention to detail and integrity with compliance

Sound like you? That's a good sign In return for your energy and ideas, we offer a flexible working environment and great compensation. We always support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both.

We're Latitude, partners in money. Latitude may seem like the new kid on the block, but it's taken us almost a hundred years to become an overnight success. Digital payments, cards, loans, and insurance is what we offer - but what we really are is a platform that helps people shop and live better. Always living and breathing our values. Act Right, Show Care, Be Curious.- Yearly salary reviews.
- Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. Only open to Australian or New Zealand Permanent Residents or Citizens._

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