Branch and Regional Operations Manager-christchurch

25 minutes ago

Christchurch, New Zealand Indie Campers Full time

**ABOUT US**

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

**THE ROLE**

As a Branch & Regional Operations Manager (BROM) at Indie Campers, you will lead operations across a cluster of depots, ensuring excellence in customer service, fleet availability, and operational efficiency. You will coach and support Depot Leaders to consistently implement standard operating procedures and hit key performance targets. This is a leadership position with high impact and visibility, reporting directly to the Regional Director.

**WHAT WILL YOU WORK ON?**

As a Branch & Regional Operations Manager, you'll oversee a cluster of depots, ensuring they run efficiently, consistently, and in line with Indie Campers' standards. You'll be the key link between local teams and central functions, driving performance, customer satisfaction, and operational excellence. Your responsibilities will include:

- Leading and coaching Depot Leaders across multiple locations
- Ensuring compliance with SOPs and high standards of customer service
- Monitoring KPIs and implementing strategies to improve performance
- Managing P&L, budgeting, and depot cost control
- Collaborating with Central Ops, Finance, and HR teams
- Traveling frequently (up to 75%) to provide hands-on support and oversight

**WHO ARE WE LOOKING FOR?**
- 7-10 years of experience in hands-on operational roles (rent-a-car, logistics, retail, hospitality)
- 3-5 years in team leadership roles managing multiple locations or high-volume depots
- Proven ability to manage depot financials, including budgeting, cost control, and supplier relationships
- Strong communication skills and fluency in English (and local language if applicable)
- A valid driver's license and willingness to drive campervans
- A hands-on, solution-oriented mindset and the ability to manage teams in dynamic environments
- Availability to work on weekends and holidays as needed
- Interest in our product and willingness to learn the technical details of campervans

Bonus if you have experience with:

- Fleet management and vehicle maintenance
- Process improvement and digital tracking tools
- Training, workforce planning, and team development

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