Managed Services Manager

At Equinox IT we provide you with variety, challenging work and opportunities to accelerate your career and we're looking for a hands-on leader to join us in shaping the future of managed cloud services in Aotearoa.

Reporting to our Auckland based Co-CEO, this is a position that reflects our continued growth in Cloud and DevOps Managed Services. As a key member of our team, you’ll work at the intersection of technology leadership and service excellence, engaging closely with clients, cloud partners, senior consultants, and our sales team to deliver scalable, resilient cloud solutions.

You'll bring your practical expertise in cloud operations and service management to lead delivery from the front, acting as a point of escalation, mentor, and systems leader across our managed services.

**Who are we?**

We believe solving complex business problems start with people.

Using our 'people-first' approach, we provide IT consulting advice and services to help New Zealand organisations achieve pragmatic results in DevOps, Agile, Cloud and Business Transformation.

Our values guide how we work. We aspire to enhance lives, accelerate careers, and see people flourish. We seek to understand our clients and make a difference to them and their communities. We call out technology and practices that overpromise but inevitably fail to deliver.

**The role**

You will lead our Cloud and DevOps Managed Services with a focus on operational excellence and client satisfaction. Key responsibilities include:

- Cloud Service Management - Own the delivery of high-quality cloud services across Azure, AWS, and hybrid environments.
- Operational Leadership - Drive incident, problem, and change management using ITIL-aligned practices.
- Client Success - Maintain trusted relationships and ensure high service levels, including on-call escalation support where needed.
- Continuous Improvement - Enhance our Cloud Service Management Framework and identify automation or optimisation opportunities.
- Risk & Compliance - Proactively manage operational risks, ensuring security, performance, and governance are built-in.
- Business Growth & Efficiency - Support revenue, profitability, and operational KPIs while ensuring internal systems are fit-for-purpose.
- Team Development - Provide line management to our Application Support Consultant and contribute to building a high-performing support team.

**What we are looking for**
- Solid experience in cloud service delivery or cloud operations in a managed services or consulting context.
- Working knowledge of ITIL or similar service frameworks, with hands-on experience managing the full-service lifecycle in a modern cloud environment.
- Proven credibility at the executive level, with a track record of delivering measurable value for senior stakeholders across complex cloud and transformation initiatives.
- Passion for mentoring and upskilling others - both within your team and across client engagements.
- A sharp problem-solver with the ability to quickly understand and resolve complex technical and operational challenges in high-paced environments.
- A collaborative leader who earns trust quickly and builds strong, lasting relationships with clients, team members, and strategic partners.
- Strong grasp of DevOps practices and cloud-native tools and platforms (AWS, Azure, Kubernetes, CI/CD pipelines).

In return for your skills and experience, we will help you to upskill, diversify and grow within our business. Our clients know us as a consultancy that breeds success through investing in our team.

Equinox IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Note for Non-New Zealand residents**: