Customer Service Banker

7 hours ago

Hamilton, New Zealand BNZ Full time

**Ko mātou tēnei | This is Us**

Our role as the Bank of New Zealand is to help navigate New Zealand towards a better future, this means working in an energising environment built around our customers to help our communities prosper. This is an engaging & rewarding tūranga (role) with plenty of progression in a very diverse, experienced team. If you can imagine a better future, let's find a way

**Mō te Tūranga | About the Role**

This is a great opportunity to join the team at our BNZ The Base (Te Awa) branch on part-time basis working 22.5 hours per week. This is working across Monday 8:30-5pm, Friday 8:30-5pm and Saturday 8:30-4:30pm. We spoke with the Senior Partner Personal Banking (who you'd report to), and they gave us some great insight on what to expect with this role:
**What are 5 day to day tasks the person in this role will complete?**
- Engage with customers in a warm friendly manner with a big smile
- Processing customer transactional banking needs
- Updating customers personal details and identification
- Assist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goals
- Help educate our customers on our online platforms, tools and digital solutions

Please note that if you are a current BNZ Banker and were successful in securing this position, you would remain at your current Banker level. Responsibilities for each Banker level are outline on the position description.

**What is the most exciting thing about this opportunity?**

You'll work as part of Waikato's busiest and most dynamic branch, providing faster opportunities to learn a wide range of skills. This is also an awesome opportunity to start or grow a career in Banking - We have a Banker Career Accreditation Pathway framework which enables you to create a career path focused on your personal growth and development. This model is based on skills and capability, not tenure or experience.

As a Manager, I am supportive, encourage self-leadership and accountability whilst encouraging opportunities for development.

**What attributes will this person have in order to be successful?**

No previous banking experience is necessary, we are keen to hear from those who enjoy being in a customer focused role and are passionate about a career with BNZ. If you are a self-starting who can demonstrate previous customer service experience in some capacity, and a willingness to ako (learn), grow and even challenge the status quo, you'll thrive being a Banker with BNZ. In turn we have created an environment where your resilience, ambition, and ability to bring great energy to a fast-paced role is supported ad rewarded.

**What is the tīma (team) culture and environment like?**

One of the best things about working for BNZ is the culture. In Hamilton we have a team that genuinely works well together and has a lot of fun, as well as helping each other out to achieve goals and supporting each other with learning opportunities. You'll work with so many awesome tāngata (people), and what connects us is our passion for delivering exceptional customer service.

**Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand**

**Applications for this vacancy close, Friday 6th September 2024.

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