Guest Service Agent

3 days ago

Queenstown, New Zealand M GALLERY Full time

Company Description

We are looking for hands on, knowledgeable Guest Service Agents and Concierges to join our busy Front Office team. This is an excellent opportunity to showcase your warmth, enthusiasm and commitment to service excellence to visitors in Queenstown.

**Job Description**:

- Welcome guests and ensure to impact all touch points of the Guest Journey, including research pre arrival
- Provide efficient, friendly and professional service to all guests.
- Take initiative to ensure that interactions with our customers (internal or external) are positive and productive.
- Take a positive problem solving approach with issues and concerns

**Qualifications**:

- Effective time management
- Immaculate grooming and personal presentation
- Articulate communication skills and an understanding of luxury guest expectations.
- Self motivated and enjoy working autonomously
- Friendly and engaging
- Co-ordinate various tasks simultaneously
- Excellent English communication in written and verbal.
- Clean police record
- You must hold the rights to work in New Zealand

Additional Information
**Why work for Accor?**
- '**Work Your Way**' - speak with us about your desired work life balance and make your perfect balance a reality - we offer flexibility for this role to fit around your needs.
- Your loyalty card entitling you to **discounted **Hotel stays, food and beverage rates and Spa treatments worldwide.
- Daily staff **meals **provided.
- Ongoing reward and recognition **incentives **and awards.
- Opportunities for further **development **and worldwide career **progression **within Accor.
- Work for a **world-leading** Global hotel company.

**Our commitment to Diversity & Inclusion**:

- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know._

  • Guest Service Agent

    1 week ago

    Queenstown, New Zealand MERCURE Full time

    Company Description - ** $25.50 per hour**: - ** Minimum 30 hours per week guaranteed** **About us** Situated on a unique vantage point with breath taking views over Lake Wakatipu and the Remarkables Mountain range, our resort offers 148 guests rooms, two restaurants, a lounge bar and conference facilities. We are growing our diverse team and are looking...

  • Guest Service Agent

    2 weeks ago

    Queenstown, Otago, New Zealand Imperium Luxury Collection Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Guest Service Agent located in Queenstown. The Guest Service Agent will primarily focus on delivering exceptional customer service by welcoming guests, handling reservations, and managing check-ins and check-outs. In addition, responsibilities will...

  • Guest Services Agent

    2 weeks ago

    Queenstown, New Zealand Crowne Plaza Queenstown Full time

    Crowne Plaza Queenstown is located on the shores of Lake Wakatipu in the heart of New Zealand's South Island.  Our 4.5-star hotel is looking for a Guest Services Agent to join our friendly and professional team.Your day-to-dayAs aGuest Services Agent your duties will include greeting guests, checking them in & out of the hotel using OPERA, and ensuring our...

  • Guest Services Agent

    2 days ago

    Queenstown, New Zealand Crowne Plaza Queenstown Full time

    At Crowne Plaza Queenstown, we're searching for a Guest Services Agent to join our friendly and professional team.About usSituated on the shores of Lake Whakatipu in the heart of the adventure capital of the world, Crowne Plaza Queenstown is a leading 4.5-star hotel and a member of the IHG Hotels & Resorts family. We pride ourselves on delivering exceptional...

  • Guest Services Reservations Agent

    2 weeks ago

    Queenstown, New Zealand NZSki Full time

    Guest Services Reservations Agents - Queenstown Become part of our NZSki crew this winter and have an unforgettable season! We are recruiting for our Guest Services Reservations team - the first point of contact for guests even before visiting Queenstown. Tasks include: - Supporting guests who have purchased online through our websites and agent portals to...

  • Guest Service Agent

    1 week ago

    Queenstown, New Zealand Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Nzski - Guest Services Reservations Agent

    2 weeks ago

    Queenstown, New Zealand Trojan Holdings Ltd Full time

    Guest Services Reservations Agents - Queenstown Become part of our NZSki crew this winter and have an unforgettable season! We are recruiting for our Guest Services Reservations team - the first point of contact for guests even before visiting Queenstown. Tasks include: - Supporting guests who have purchased online through our websites and agent portals to...

  • Guest Service Agent

    1 week ago

    Queenstown, New Zealand Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Services Agent

    2 days ago

    Queenstown Central, New Zealand Novotel Queenstown Lakeside Full time

    We are seeking an exceptional and professional Guest Services Agent / Receptionist to join our team. The successful candidate will ensure an excellent guest experience from check-in to check-out, maintaining hotel standards, and delivering outstanding customer service.Key Responsibilities:Greet and welcome guests, manage check-ins, check-outs, and guest...

  • Guest Services Agent

    1 week ago

    Queenstown, New Zealand Hind Management Full time

    About The RoleIf you are passionate about service and have a smile to match, we are seeking a Guest Services Agent.We are looking for an enthusiastic applicant who understands the meaning of great guest service, team work and attention to detail. A team player who enjoys the hospitality industry and wants to further their career.This role covers different...