Technical Support Member

2 days ago


Auckland City, New Zealand Nayax Full time

Nayax is looking for a strong Technical Support Member to join the Technical support team, to be a key point of contact for Nayax’s customers across New Zealand.

This is a great opportunity to work closely with the Team Lead & Technical Director in fast paced environment, solving critical technical issues and providing exceptional customer service in accordance with our SLA’s.

If you are analytical, like solving problems, and are also a great communicator, this role is for you.

**IN THIS POSITION YOU WILL**:

- Manage technical support tickets from start to finish, including escalating issues to the Tier 2 Support team for further investigation and resolution.
- Understanding and documenting the customer's requirements, managing expectations, and providing excellent customer service.
- Engage with a variety of teams across the business.
- Maintain and constantly improve an internal knowledge base and workflows.
- Occasional Weekend shifts
- Ad hoc tasks.

**Requirements**:
**WE ARE LOOKING FOR SOMEONE WITH**:

- ** **Preferably 1-2 years of technical support experience with a global company.
- Ability to learn new technologies quickly & independently People person who enjoys.
- Fluent in English with excellent verbal and written communication skills.
- People who enjoy customer interaction and getting customers excited about Nayax solutions/products.
- Availability to work full-time and the occasional weekend shifts.

**ADVANTAGES**:

- Experience in payments or the financial industry.
- Knowledge of Customer Relationship Management Salesforce & ServiceNow.
- Training and knowledge base management experience.

Who we are:
Nayax is a leading global end-to-end retail technology platform for unattended & attended commerce. Our mission is to simplify commerce and payments for retailers while driving growth, optimizing operations, and enhancing consumer engagement.

With a strong global presence over the past 17 years, our core products and innovative solutions provide ample professional development opportunities and a strong sense of community within our organization.

Nayax is constantly growing and we are always on the lookout for enthusiastic, innovative, and eager individuals to join us in our growth



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