Systems Administrator

**Key Responsibilities**:

- **System Management**: Install, configure, monitor, and maintain physical and virtual servers, ensuring optimal system performance and availability. Perform system backups, disaster recovery planning, and routine updates to reduce downtime and prevent data loss.
- **Network and Security**:Manage firewalls, VPNs, and network access controls to secure business systems. Conduct regular security audits and patching activities to address vulnerabilities and meet compliance standards.
- **Cloud Infrastructure**:Administer cloud-based services (Azure) including provisioning, resource optimization, and automation using tools such as Terraform or CloudFormation.Support hybrid cloud environments and manage secure connectivity between systems.
- **Monitoring and Troubleshooting**:Use monitoring tools to proactively detect system performance issues. Troubleshoot complex infrastructure problems and resolve incidents in a timely manner, including working after hours when necessary.
- **Automation and Scripting**:Develop scripts (PowerShell/Bash) for task automation, configuration management, and operational efficiency.
- **DevOps Support**: Collaborate with development teams to maintain CI/CD pipelines and ensure that deployment environments are consistent and reliable.
- **Documentation and Reporting**: Maintain system documentation, including configuration changes, incident logs, and compliance reports. Provide periodic reports on system health, usage, and project progress.
- **Vendor Coordination**: Manage relationships with third-party IT vendors and service providers to ensure service level agreements (SLAs) are met, particularly in infrastructure and security domains.
- **User Support and Access Control**: Support internal teams by managing user accounts, permissions, and group policies. Handle system onboarding and offboarding processes efficiently and securely.

**Experience**:

- Minimum 10 years of solid, hands-on experience as a Systems Administrator or Infrastructure Engineer, with a strong track record of maintaining business-critical systems.
- Proven expertise in Windows and Linux environments.
- Experience supporting enterprise-level systems in industries with high security and uptime requirements, such as financial services or SaaS platforms.
- Strong familiarity with virtualization technologies such as VMware, Hyper-V, or Proxmox.
- Previous experience implementing and maintaining ITIL-aligned service management processes is highly desirable.

**Technical Skills**:

- In-depth knowledge of system security protocols, firewalls, anti-virus, and identity and access management (IAM).
- Cloud systems administration (AWS, Azure) and container orchestration (Docker, Kubernetes) experience is a strong plus.
- Comfortable with network protocols, DNS, DHCP, Active Directory, and other core IT services.
- Skilled in using monitoring tools like Zabbix, Nagios, Grafana, or similar.

**Soft Skills**:

- Ability to work independently and prioritize work in a high-pressure, fast-paced environment.
- Strong documentation and communication skills, capable of explaining technical issues clearly to non-technical stakeholders.
- Team-oriented mindset with the ability to mentor junior IT staff and support collaborative problem-solving.
- Flexible and responsive to after-hours support needs, particularly during critical system events or maintenance windows.

**What We Offer**:

- Flexible work arrangements and continuous development opportunities in a collaborative atmosphere.
- Opportunity to make a significant impact on organizational efficiency and customer service outcomes.
- Chance to thrive in a start-up environment and build a career with the company.

If you have the skills and experience required for this exciting opportunity, please submit your resume and cover letter outlining your suitability for the role.

**Benefits**:

- Professional development assistance
- Work from home

Schedule:

- Monday to Friday

Application Question(s):

- How many years of experience do you have with cloud systems administration (e.g., AWS, Azure) and container orchestration (e.g., Docker, Kubernetes)?

Please provide a breakdown of your experience for each platform or tool, and briefly describe the types of environments or projects you worked on.
- Have you implemented or maintained ITIL-aligned service management processes in your previous roles?

If yes, please describe your involvement, the processes you implemented, and the impact they had on service delivery or operations.
- Do you have hands-on experience with virtualization technologies such as VMware, Hyper-V, or Proxmox?

If yes, please explain which platforms you have used, how you applied them in your work, and any notable challenges or successes.
- What do you consider your greatest professional achievement to date?

Please share a specific example that demonstrates your impact, innovation, or leadership in a previous role.
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