Salesforce Product Support Specialist

1 week ago

Wellington City, New Zealand New Zealand Government Full time

Are you an experienced Salesforce professional?
- Collaborative and supportive work environment
- Two year fixed-term role based in Wellington

**He angitutanga | The opportunity**

Within EECA's Corporate Services Group, the Information and Communication Technology (ICT) Team is responsible for delivering, managing and securing the technology products and services that support the organisation's business processes and workflows.

Due to recent turnover, we are looking for a Salesforce Product Support Specialist responsible for the day-day management, support, and enhancement of EECA's salesforce ecosystem.

This isn't just about tickets and maintenance; it's about proactive enhancements, building smarter processes, and empowering our stakeholders with the tools they need to succeed.

Key responsibilities of the role include:

- Administer, configure, maintain and support EECA's Salesforce ecosystem
- Establish and maintain effective working partnerships with stakeholders and users
- Collaborate with business system owners to define and implement their product roadmaps
- Manage and co-ordinate the deployment of system changes

**He korero mou | About you**

To be successful in this role, you'll have:

- 5+ years' experience supporting Salesforce products (Public Sector Solutions, Marketing Cloud, Experience Cloud, Service Cloud, Field Service and CRM Analytics)
- Experience building and maintaining Salesforce workflows and automation using Process Builder, Flow or Apex
- Proficiency managing multiple product backlogs and navigating through competing priorities
- Experience in performing data imports, updates and changes within Salesforce
- Exceptional customer service skills with a positive can-do, collaborative attitude

**Nga ahuatanga kei a matou | What we offer**

An important opportunity to join a government agency with a strong focus on delivery, to do meaningful work with motivated people that has a tangible impact on the lives of New Zealanders.
- Access to a well-utilised social club
- An excellent working environment - with a dynamic work culture.

**Mo matou | About us**

EECA's mission is to mobilise New Zealanders to be world leaders in clean and clever energy use. We are Te Tari Tiaki Pungao - Guardian of the energy. This means we have a responsibility to ensure that all of New Zealand recognises that the energy we save now will be an asset to our future, in a multitude of ways. We want a sustainable energy system that supports the prosperity and well-being of current and future generations.

In order to get there, our key strategic objectives are:

- Energy efficiency first
- Empower energy users
- Accelerate renewable energy

You can read more about what we do at What we do - About EECA | EECA

Please find a link to the job description here: Salesforce Product Support Specialist | EECA

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