Key Account Manager, Air

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Req Number: 89955
Time Type: Full Time

Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family.

DSV Air & Sea is seeking to hire a skilled and passionate Key Account Manager, Air & Sea in Wellington.

The main focus of this role is to retain, manage and develop key accounts as assigned by the Manager. Identify opportunities for business growth within (but not limited to) the assigned accounts, manage & build relationships, account development and business development and contribute to the overall profitability of DSV.

**Your typical day at DSV**:

- Retain existing markets (trade lanes) with all existing customers in the assigned portfolio.
- Develop personalized Account Plans for each customer focusing on understanding their business and requirements intimately, addressing concerns promptly, iand identifying any opportunities to ensure maximization of all business offerings.
- Develop a call cycle to ensure every customer has set Monthly and or Quarterly Businesss Review meetings. Business Review meetings must be scheduled formally, with an agenda and meeting minutes captured in Microsoft Dynamics (CRM).
- Identify and pursue new opportunities from your existing KAM portfolio, house accounts or New Business logos to deliver new business growth managed in Microsoft Dynamics (CRM).
- Enter customer and call activity into Microsoft Dynamics (CRM) - Create quotations in CargoWise One or via customer templates.
- Increase volume/profit with assigned key accounts - Develop strong relationships with key accounts.
- Provide exceptional quality service and solutions to key customers for all their logistics needs, provide rates, quotes, costing’s, proposals, solutions, continuous improvement iniatives and corrective action plans for any service failures.

**About you**:

- At least five years experience in international freight forwarding & logistics, Customer service and Key Account Management.
- Experience in managing and developing key accounts and have at least 2 years of inside or outside sales experience.
- Proven expertise in building and maintaining long-term, mutually beneficial relationships with key clients, ensuring customer satisfaction and retention.
- Skilled in developing tailored account plans to drive revenue growth and meet business objectives.
- Adept at identifying client needs and providing customized solutions to address their challenges, ensuring successful outcomes.

**Why DSV?**

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

At DSV, we believe diversity gives us a competitive edge and as such we value the diverse backgrounds and experiences that people bring to our business. We welcome everyone from all walks of life including First Nations Peoples, Veterans, and people of all ages, genders, and abilities. Everyone should feel welcome here. We're all about hiring the best talent. We want a team that's as diverse and dynamic as our communities.